Courier companies are more demanding for speed

To "Double 11", major express companies compete for delivery speed
.
Many netizens were amazed that they received express packages
the next day after placing an order.
However, blindly competing for speed has also caused a decline in service quality, affecting consumer experience, which is not conducive to maintaining brand reputation, and needs to be reflected and paid attention
to by some express delivery companies.

First of all, it has become customary
to be fast without delivery.
At present, some courier companies without the consent of consumers, unauthorized package placement in the service station or smart inbox, has become a routine operation, the pickup procedure is quite arbitrary, it is easy to lead to the loss of express delivery, express fast without delivery chaos repeatedly
prohibited.
Previously, the "Measures for the Administration of the Express Delivery Market (Revised Draft)" was publicly solicited for comments, clarifying that unauthorized handling of express delivery can be punished up to 30,000 yuan
.
Even in this case, some courier companies turn a blind eye and go their own way, putting the interests of consumers behind
them.
This self-righteous approach is the active choice of express delivery companies for the convenience of delivery, but it really violates consumers
' right to know and choice.

Secondly, the broken package is repeatedly
prohibited.
Due to the courier's blind pursuit of delivery speed, the service link will inevitably cause problems such as
package damage.
In recent years, with the upgrading of technology, many express companies have adopted automatic sorting technology, and the phenomenon of irregular sorting has been greatly improved
.
However, the problem of violent sorting has not disappeared, and in some community express delivery outlets, there is still the phenomenon
of throwing or even stampeding express parcels.
Especially during activities such as online shopping festivals, conflicts and disputes between consumers due to the terminal delivery of express delivery are still frequent, which should attract great attention
from express delivery companies.

Finally, blind expansion of services is crude.

In order to seize the market, some express delivery companies wantonly carry out low-price vicious competition, and the service quality is difficult to satisfactory
.
In fact, trading discounted services for business expansion is tantamount to quenching thirst, which is harmful to the long-term development of the enterprise and will also have a very bad impact
on the industry.
Last year, China's express delivery business volume has reached 100 billion pieces, with an average of 300 million express deliveries
every day.
Such a huge delivery volume requires the industry to improve delivery efficiency by updating technology, or appropriately increase manpower, rather than harming consumers by cutting corners
.

The express delivery industry connects thousands of cities and thousands of households, and is an important channel
for smooth production and consumption.
In recent years, China's circulation costs have accelerated and decreased, and scale advantages have continued to appear, which has strongly supported the rapid development of various e-commerce and facilitated the express delivery needs
of the people.
On this basis, if we want to achieve further development, we cannot avoid the problems
.

As the saying goes, "the world's martial arts, only fast not broken", many express delivery companies regard "only fast and not broken" as an enterprise value concept
.
In fact, for express delivery companies, if they blindly seek speed, it is difficult to be invincible for a long time
.
Large scale but low quality, fast development speed but outstanding shortcomings are the current problems in the industry, which require express delivery companies to take practical measures to improve and bring consumers a real sense
of gain.

(Guo Cunju)

China Food News (November 11, 2022, version 07).

(Responsible editor: Gao Na)