Don't neglect the quality control of dry food in drugstores!

In the chain drugstores, most of them have quality control departments in the Department establishment, and there are also some drugstores whose quality control functions are performed by other departments or positions Why don't they have quality control departments? In most cases, it may be considered that the quality control department is only an auxiliary department, whose value is mainly reflected in several time periods: first, when the new store is opened for site acceptance, second, when the store has expired for GSP acceptance, third, when the chain has been GSP acceptance At this time, the chain drugstores and other departments will take the quality control as dry food If they can't even think of the quality control department at other times, they will naturally not take the quality control department as dry food Why does chain drugstore often neglect quality control and treat quality control department as dry food? The main reasons are as follows: 1、 The quality of goods has not been raised to a high level Most chain stores think that the quality of goods generally will not have any problems As long as I purchase goods from regular channels, I don't know that the quality management of goods includes not only the supervision of the quality of goods before introduction, but also the supervision of the quality of goods in stock, the supervision of the quality of goods in sale, the supervision of the quality of goods after sale, etc Otherwise, it may lead to policy risk, legal risk, moral risk and ethical risk 2、 Quality management is only a stage process, not a system The so-called stage process is that the chain store limited the quality control work to the product qualification review, manufacturer qualification review, store GSP certification and other stages in the process of commodity introduction, but did not improve and integrate the commodity quality management into the whole operation and management quality system of the chain drugstore For the operation and management quality system of the chain drugstore, the commodity quality management and transportation Business quality management, service quality management, store operation quality management and member quality management are all interactive and interrelated elements, each of which is not independent, and each quality management problem will affect other quality Therefore, we must put the commodity quality into the chain drugstore management quality system to pay attention to and manage 3、 The scope of quality management has been narrowed down Do not lock the scope of quality management in the management of commodities, but also extend from commodity quality management to professional skill service quality management, store GSP process management, chain drugstore GSP process management In this way, the extension of scope means the extension of responsibility, state, service, effect and quality 4、 The quality management department is regarded as a business department rather than a value department The so-called transactional department regards the quality control department as the product qualification and manufacturer qualification, or conducts irregular inspection according to the GSP standard, which is all If the quality control department is regarded as the value department, its functions are totally different Its value is reflected in several aspects: 1 Acceptance and maintenance of goods in storage and on sale, especially Chinese herbal pieces How to maintain in different seasons and what methods should be the most scientific and effective If these are done well, we can avoid the deterioration, mildew and expiration of Chinese herbal pieces due to inadequate maintenance At the same time, if the maintenance is in place, it can also reduce the quantity loss of pieces 2 Quality control of goods on sale and other goods in stock For example, in the warehouse, how to stack different products of different dosage forms? How to keep the warehouse temperature and humidity? How to ensure the quality of refrigerated drugs? How to ensure the quality of refrigerated drugs in the process of delivery to stores? How to ensure the quality of refrigerated goods in stores and so on? If these Regulations are not in place, the light goods will deteriorate and fail Serious personal injury to customers due to product quality problems 3 GSP system response regulation Not only to ensure the compliance of GSP, but also to meet the needs of normal operation and management of chain drugstores Otherwise, because the GSP does not meet the relevant standards or quality requirements, it will be checked by the drug regulatory department, sealed up goods, fined and so on, which will cause economic and reputation losses to the drugstore 4 Carry out professional service skill standard formulation and internal grade appraisal For example, internal identification division of Chinese herbal pieces, drug quality acceptance and maintenance division, Chinese Herbal Pieces maintenance division, etc The quality control department can take the lead in formulating standards and organizing internal level appraisal 5、 The post matching degree of quality control department is not high The so-called matching degree is not high, that is, the personnel of the quality control department are often more casual when entering, as long as it depends on whether someone can adhere to the principle and whether they are serious As for the professionalism in quality management, the requirements are not high For example, the knowledge and recognition of GSP management system, the application training of drug acceptance and maintenance methods, the operation training of acceptance and maintenance facilities and equipment, etc The responsibilities of the quality management department as a value department should be adjusted, including but not limited to: 1 Commodity quality management 1.1 qualification examination of new products entering the store; 1.2 supervision and guidance on quality acceptance of goods when purchasing; 1.3 supervision, guidance and management of acceptance and maintenance of goods in stock 1.4 supervision and management of the quality of goods on sale; 1.5 supervision and management of after-sale quality of goods 2 Professional skill service quality management 2.1 formulation of professional service skill standard and internal level appraisal; 2.2 preparation of goods quality management documents;