Innovative takeaway supervision methods to ensure safety on the tip of the tongue

Mr.
Chen's experience is not an isolated case
.
Many readers have written to report that when ordering takeaways through third-party service platforms, the body has adverse reactions after eating unhygienic meals, and the merchants are confronted with rights protection, and the platforms are perfunctory
.

In this regard, Wu Ling, a reader from Hefei City, Anhui Province, said that third-party platforms should not respond to consumers’ reasonable rights protection demands with such statements as “suggest to purchase cautiously” and “no administrative law enforcement rights” for the potential food safety hazards of online catering.
When "hands off the shopkeeper"
.
The Interpretation of the Supreme People’s Court on Several Issues Concerning the Application of Law in the Trial of Food Safety Civil Dispute Cases (1) was announced a few days ago, clarifying that the platform has not registered real-name food operators, reviewed licenses, or failed to perform reports or stop providing online trading platforms Service and other obligations have harmed the legitimate rights and interests of consumers, and consumers claim that e-commerce platform operators and food operators on the platform bear joint and several liability, the people's court should support them
.

Wang Jing suggested to integrate government and market data resources and explore a new regulatory model of "Internet + Credit"
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Make it clear that the platform is within the scope of the laws and regulations, and implements commercial management of settled merchants
.
Carry out risk ratings on merchants from the two dimensions of credit and food safety, and deal with high-risk merchants in accordance with laws and regulations
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Some third-party platforms are also exploring how to supervise merchants to provide consumers with safe and assured catering services
.
"We have a dedicated food safety department.
Through big data, we comprehensively evaluate and select the food safety status of merchants from multiple dimensions, and promote merchants to pay more attention to food safety issues and actively improve their own management level
.
" A large third-party platform company Yan Yang, director of the Food Safety Department, said that big data can help analyze food safety complaints and insurance claims applications, so as to better understand consumer food safety needs, problems and pain points encountered by merchants in food safety management.
Carry out supervision
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“Platforms bear an important responsibility for the safety of food sold abroad
.
” Mu Rongjun, senior vice president of another third-party platform company, said that the platform must ensure the level of production and processing services when consumers cannot be present.
Under the premise, adhere to the principle of inclusive and prudential supervision, and it is recommended to extend from access review to in-process and post-event supervision, promote the construction of regulatory big data platforms including food business licenses and various business vouchers for small restaurants, and use market data such as consumer reviews to achieve precision Supervision, using big data to improve the level of supervision
.

Improve data transmission and information sharing mechanisms, and promptly correct violations of laws and regulations

“We take the surrounding areas of schools and residential communities and the junction of urban and rural areas as key areas to severely crack down on illegal operations such as unlicensed sets of licenses.
A total of 4,454 problems were discovered in the first 11 months of 2020, 2,392 households were ordered to rectify, and unlicensed and unlicensed were investigated and dealt with.
Operating 113 households, 18 cases were filed
.
At the same time, they supervised the third-party platform to strengthen the management of distribution personnel, clarify and standardize the process, implement qualification review, and do a good job in the cleaning and disinfection of distribution vehicles and lunch boxes
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" Huang Xiaolan, Director, Food Operation and Safety Supervision Division, Hunan Provincial Market Supervision Bureau According to the introduction, Hunan has carried out special rectification in recent years and has effectively improved the safety management level of takeaway food through the investigation of a number of typical cases, but at the same time some regulatory difficulties have also been discovered
.

At present, the two third-party platform companies with the largest share of Hunan's online food ordering market are registered in Beijing and Shanghai
.
During a takeaway food safety inspection in a certain county, law enforcement officers discovered that the platform had problems such as lax verification of the qualifications of merchants settled in, and planned to impose penalties on the county's agency
.
“The platform is responsible for the management of the qualification review of the merchants stationed there.
If there are violations of regulations and laws, the market supervision department can impose administrative penalties on them according to law
.
” Huang Xiaolan said, but because the registration place of the platform and the place where the violations occurred are not in the same area, cross-region law enforcement is handled.
Difficult
.
Imposing administrative penalties on platform agencies can promptly correct violations of laws and regulations, but it is not conducive to urging platform companies to strengthen management from the root cause and reduce takeaway food safety risks
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The reporter found in the investigation that in accordance with laws and regulations, platform companies should actively push the information of merchants stationed in the market to the market supervision department on a regular basis, but the current efforts are not in place, and the advantages of big data interconnection have not been fully utilized
.
In this regard, Huang Xiaolan said that if platform companies want to improve their ability to review merchant qualifications, they should make full use of the business entity information disclosed by the market supervision department in accordance with the law, including registration, licensing, supervision, and credit management.
This information has been fully disclosed, "but platform companies For batch access and big data comparison, the data transmission and sharing mechanism needs to be further improved
.
"

"Beginning in 2018, we have entrusted a third-party monitoring agency to monitor the three major contents of the platform's online catering merchants in 21 prefecture-level cities across the province, including the operation status, food safety information, and online food safety information, and the relevant monitoring status will be notified in a timely manner.
In each city, the local market supervision department will carry out offline verification to promptly offline illegal and illegal online catering merchants
.
” According to Zhong Baichuan, deputy director of the Food Operation and Safety Supervision Division of the Guangdong Provincial Market Supervision Bureau, through continuous monitoring, notification, and verification, the licenses are incomplete The problem has been effectively addressed, and the incomplete license rate has dropped from 2.
29% at the beginning of 2019 to the current 0.
14%.
“Encourage large and medium-sized catering units operating take-out food to take the lead in implementing the construction of'Internet + bright kitchen and bright stove' to show consumers the food production process , To enhance consumer confidence, and at the same time build functional modules such as systematic sanitation monitoring, personnel management, food safety knowledge push, and illegal behavior analysis report push to further enhance its own food safety management
.
"

　　"People's Daily" (Edition 07 on January 4, 2021)