Jiangxi Food and Drug Administration to strengthen the administrative acceptance of complaints reporting work

Jiangxi Food and Drug Administration attaches great importance to administrative acceptance and complaint reporting work, set up administrative acceptance and complaint reporting center, put forward the "build a first-class team, first-class service" target requirements, take a variety of measures to urge and motivate the workforce to continuously improve the overall quality, forming a "ratio, learn, catch up, help, super" strong atmosphere, formed a warm, meticulous, civilized smile service habits. In 2015, the center received 8,204 applications for medicines, medical devices, health care products and cosmetics, and received 2,975 complaints, an average reduction of more than one-half of the time, which was well received by enterprises and the public.
is to strengthen the system construction. In order to better provide services, Jiangxi Provincial Bureau has built an open, multi-functional service window, the center staff uniform dress, listing, bright identity, take the initiative to accept the enterprise and the masses of the review, supervision; A total of 971 applications for administrative matters were accepted in remote areas, more than 1300 questions were answered, 146 permits were served on-site, and more than 730 enterprises and individuals were exempted from going back and forth, saving more than 1.5 million yuan for enterprises.
is to strengthen team building. In order to build a high-style, strong ability of administrative acceptance and complaints reporting team, Jiangxi Provincial Bureau has strengthened the training and education of staff. Through speech contests, reading activities and other forms, the core values of socialism education. Use the two-day comprehensive training courses to conduct legal thinking, happy psychology, positive communication and etiquette, food and drug supervision and professional ethics, letter and visit reception principles and methods of training and military training. In order to promote the center all staff love to study, hard thinking, the implementation of "one lesson per week", "one test per month".
is to carry out the first-in-the-nation competition. Jiangxi Provincial Bureau in the administrative acceptance and complaint reporting center to advocate "rigorous, strict, serious" work style, requiring the implementation of standardized, standardized management of various posts. To carry out pioneering and demonstration post-creation evaluation activities, through mass evaluation, enterprise supervision, leadership recognition three ways, the selection of a service star, 2 Communist Party members pioneer post, 3 youth demonstration post, 3 towel civilized post, issued recognition documents, licensing, and in the monthly performance pay to give incentives. (National Food and Drug Administration)