Marketing: the emperor spreads positive energy for everyone

Paint knowledge how about Akzo Nobel Powder Coating Recommended introduction: powder coating is a kind of coating with different form from general coating, which is in powder form It is a new type of coating, because of its own advantages and more and more known by people Let's introduce Akzo Nobel Powder coating Akzo Nobel Powder coating is a cost-effective coating solution, which can be applied to different kinds of products After the treatment of static electricity and fire baking, a tough and durable coating surface will be formed, with the least impact on the environment Since the introduction of this technology, powder coating has been able to continue to maintain the Paint Home News: as a new rookie in sales, as an online sales staff, as an e-commerce staff, in addition to advertising, sending information, products and so on, can you think about how to seize every customer, or seize your customers in the vast crowd Wang Xiaobian tells you the following points to pay attention to First, think of yourself as a boss Even if your company has many branches or thousands of employees, for customers, the company is you, and it's you who are in direct contact with them Customers see your company as a whole that only meets their requirements Conclusion 1: if the customer really needs to talk with other people in the company, don't push him to a colleague you haven't informed in advance, and you should introduce your colleague to the customer in person At the same time, you should give the customer a reassuring sentence: "if he still can't satisfy you, please try your best to come back to me." Conclusion 2: it is not allowed to push the problem to another department; second, always put yourself in the position of customer how do you want to be treated? How did you solve the problem you met last time? Put yourself in the customer's shoes and you will find the best way to solve such complaints Third, more "we" and less "I" will give the other side a psychological hint when the salesperson says "we": the salesperson and the customer are together and think from the perspective of the customer Although it is only one more word than "I", it is a little more close Northern salesmen have some advantages when working in the south Northerners like to say "we" and southerners are used to saying "I" Fourth, some of our young salesmen may not pay much attention to maintaining the same way of talking They are quick in thinking and eloquent They talk regardless of the object They are as fast as turning on the machine and shutting down the gun When they meet customers, they can't keep up with their old ideas They don't know what you're talking about It's easy to cause customers' antipathy Fifth, it's also valuable to always put down the pressure of telemarketers later than customers, especially when talking with more familiar customers on the phone With the customer ridicule Gua didn't say a few words didn't wait for the other party to hang up, PA hang up first, the customer must be unhappy Always put down the phone later than the customer, which also shows respect for the customer Some salesmen have a good habit of saying, "Mr Zhang, I'll hang up first." Sixth, don't give up any unsatisfied customer An excellent salesperson knows very well that the customer's ideas are always changing It's a waste of money to ask his preferences and introduce all the products to him Just after reaching an agreement with him, he immediately changed his mind to buy another product It's the same with customer service: sometimes a five minute conversation is enough to calm a customer who is complaining and threatening to go to your competitors and sign a new contract with you Seventh, don't say "I can't do it" in any case, but use some affirmative words, such as "I will try my best", "this is not a simple question" or "I will ask my boss"; never say "this is a problem", but say "there will be a solution"; say "this is a solution" to your customers, and Don't say "you have to do this to solve the problem"; what if the customer asks you for something that is not possible at all? It's simple: from the customer's point of view, and try to say, "this is not in line with our company's regulations, but we will try our best to find other solutions." Eighth point: when carrying notepad with you for telephone communication, you can write down the customer's information and needs at any time; promise the customer what to do; the next visit time; this is definitely a good work habit for the salesperson Another advantage is that when you take notes while listening to customers, you can clearly see what you have talked with customers and what is missing, which can remind you in time Ninth, give, give and give In our communication with customers, some customers often ask what and how to give The customer's Q & A reflects the customer's own needs and preferences It can be seen that a good beginning is to provide customers with a start What to give to customers? Giving is a kind of service, a kind of explanation, giving the customer an explanation of what he cares about Therefore, as a successful salesperson, please remember never to ask customers for anything, even an answer Never ask a customer, "what do you need?" Always remember: give, give, give again! Not take! Tenth, thank you, thank you and thank you again You can't say too much to customers Unfortunately, the words "thank you" or "please" are less and less used in the trade Please use these words as often as possible and use "thank you" as the most commonly used word in your communication with customers Please say it honestly After reading the explanation given by the emperor's editor, whether there is a review and direction for the way of communication between himself and his clients If so, congratulations I believe that your small list keeps coming and the big one is not far away from you Finally, I wish you all the orders every day! 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