Marketing: the interpersonal quality of marketers (2)

Key tip: item 11: don't argue that likes and believes are two concepts And to be convinced is to listen to the marketing workers, to walk with them, and to think that the marketing workers are right to say that they are reasonable, which is to be convinced But how to make people believe in marketing workers? The first is not to argue and avoid quarreling with others Did this one surprise everyone as soon as it came out? People who have been to school will be surprised Why? Because in high school and college, there will be debate games Whoever has a good debate, who has the upper hand in the debate, is the best This is high school Paint knowledge how about Akzo Nobel Powder Coating Recommended introduction: powder coating is a kind of coating with different form from general coating, which is in powder form It is a new type of coating, because of its own advantages and more and more known by people Let's introduce Akzo Nobel Powder coating Akzo Nobel Powder coating is a cost-effective coating solution, which can be applied to different kinds of products After the treatment of static electricity and fire baking, a tough and durable coating surface will be formed, with the least impact on the environment Since the introduction of this technology, powder coating has been able to continue to maintain the Paint Home News: item 11: don't argue that love and trust are two concepts And to be convinced is to listen to the marketing workers, to walk with them, and to think that the marketing workers are right to say that they are reasonable, which is to be convinced But how to make people believe in marketing workers? The first is not to argue and avoid quarreling with others Did this one surprise everyone as soon as it came out? People who have been to school will be surprised Why? Because in high school and college, there will be debate games Whoever has a good debate, who has the upper hand in the debate, is the best That's what high school and college leave us And that point of view is the opposite of the one I'm going to tell you It's contradictory It's two aspects of a problem But I still want to tell the marketers that our view in school is wrong Some people may ask, "how can customers believe me if I don't argue or argue?" Then I will tell the marketing workers that there is only one way to get the maximum benefit of the argument, that is, not to argue, not to argue At the school debate, some people were very straightforward In the past, they directly argued the other side down and ignored the feelings of others What's more, they criticized the other side in public after winning If I was right, the marketing workers would not accept it The losers would surely say I was, and the marketing workers were all right In fact, the other side's psychology hates the marketing workers very much When they go home, they scold them What is this! Marketing workers on the broken theory in my money! What does this mean? This shows that if marketers want to convince marketers by arguing with others, then marketers should not let others have bad emotions in the debate Once a person has a bad mood, marketing workers have 10000 truths that are useless, which is the negative result of reckless debate Marketing workers are the same when they are customers If they want to persuade customers, they should not stop arguing and defending Because man is a very subjective and complex product, in many cases he is not necessarily a rational way of thinking There is a saying called "good medicine is good for the sick, and good words are good for the deeds." What does that mean? Good medicine is always bitter, and good advice is always unpleasant This is a description of this contradiction and complexity by the ancients A person with high EQ can solve this problem very effectively For example, we can add a layer of icing to the bitter medicine, so that he can take it without suffering and treat the disease in his stomach And why is it necessary to listen to the truth? Bad ears are often the result of unscrupulous arguments Why can't we talk to him in a convincing way? Do we have to offend him to prove that what we say is true? Of course, the people who are not good at listening to the faithful are all miserable This is because the EQ is too low That is to say, when someone gives him advice, it's hard to hear, so he becomes angry and quarrels with others This is because the EQ is too low On the other hand, do marketers think it's good that the person who gives advice is the person who gives advice, regardless of the feelings of others, slaps them up and kills them? Will the marketer listen to his advice if he changes to a marketer? Item 12: to respect the opinions of others and respect the opinions of the other party is to enable the other party to realize that the marketing workers have a tolerant and broad mind, which will inspire the other party to also respect the opinions of the marketing workers Before that, the marketing staff may be very depressed, because my point of view and his point of view are opposite But I have to respect his wrong views, as if I don't have my own views Yes? But I let the marketing workers respect others' opinions, which does not mean that I let the marketing workers recognize others' opinions I mean, rather than the other party ' Against each other Then the marketers are done As a matter of fact, there are absolute things in this society? Never put yourself and the other side absolutely, if the marketing workers do this, the marketing workers will lose the respect of the other side to the marketing workers Anyone who does not respect others will never want to be respected On the contrary, marketers will never get into trouble because they respect others and admit mistakes In fact, only in this way can marketers gain respect When a marketing worker just meets a stranger, the most terrible thing is to argue with each other How many emotional couples break up because of arguments and disrespect If marketers respect each other and discuss problems with him, maybe one day he will take the initiative to find marketers to admit that he is wrong On the contrary, the other side already knows that he is wrong, but marketers do not respect him, and he will never admit his mistakes to marketers And he's going to start to have a problem with marketers Marketing workers say it's wrong, he says it's right How can a marketing worker get business and money from him? Item 13: if you are wrong, admit it sincerely There are many stupid people who never know how to admit it They always look for all opportunities and occasions to defend themselves and make them know that they are wrong, and they will not admit it This kind of person has the lowest Eq If a person who does something wrong does not dare to admit his own mistakes, then the marketing workers will lose their trust in the marketing workers In addition, I also find that stupid people have a common feature, that is, never admit their mistakes, on the contrary, they should also explain their mistakes This kind of person will accomplish nothing in his life If he doesn't want to accomplish nothing and don't want his relatives and friends around him to distrust the marketing workers, he will sincerely admit his mistake, so that he can not only win the affirmation of the surrounding people to the marketing workers, but also make everyone really believe in the marketing workers and respect the marketing workers But if you want to argue for yourself, the marketers will never succeed Because of the debate, marketers will never get what marketers want On the other hand, if the marketers want to win the trust of their relatives and friends, they should sincerely review and admit their mistakes It seems stupid to take the initiative to say that I have not done enough, but in fact, the marketers have made more concessions than the marketers have made progress But in our real life, people who have never studied interpersonal communication, in order to get more, they adopt the means of not recognizing their own mistakes in any occasions, but also debate their own mistakes or possible mistakes crazily He thought he got a lot, in fact, what he lost far exceeded what he got Actively and sincerely admit mistakes, truly reflect on yourself, correct mistakes on the spot, and seriously review the causes of mistakes In that case, marketers get more than they lose I'm teaching you today so that the marketing workers can use this principle flexibly in the face of customers For example, if one day the marketing workers have forgotten what the customers entrusted to them, the marketing workers will sincerely say sorry to the customers I forgot what you entrusted to me that day, and I won't explain It's my fault So today I I'm here to apologize to you Marketing workers should be able to do so in front of customers, then they are qualified customer service personnel, and they win more trust from customers with a step back method Item 14: be friendly to others If the marketing workers make people feel unfair and have a bad impression on the marketing workers, it is useless for the marketing workers to try their best If the marketing workers want to win people's hearts and don't want the other side to feel that the marketing workers are extremely bad, the marketing workers should first let others know that the marketing workers are good people, and a drop of honey is more than one Lun's bile attracts more flies What does that mean? There are always more opportunities for friendly things than vicious ones Among the heads of some enterprises, he clearly knows that this company is poor and professional level is not enough, but why is he willing to do it for him? Because he is more kind to me than a marketer, people are willing to do it for him There are some very professional companies, but his attitude is not good enough, then I would not like to deal with him, people and people are not the same? It's said that this person is professional enough, but he always makes me feel that he is a very vicious person Can people not stay away from the marketing workers? On the other hand, the marketing worker is a fool, but people see that the marketing worker is very kind and will not harm his interests, and the marketing worker also thinks for each other voluntarily Can the other side not be willing to do it for the marketing staff? Another example is a person who has knocked out a marketing worker's tooth Instead, the marketing worker says to him, I haven't lost my tooth I'm ok And why do marketers do that? The reason is that the marketer wants to let the other side know that the marketer is not a man who will give a good report If the marketing workers can do this, they will gain the trust of each other completely, which is also a kind of expression of goodwill It can also be said that goodwill can help the marketing workers to balance everything.