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NetEase Home 315 Home Survey , Libang was awarded the 2017 Home Industry Service Model
March 13, NetEase Home "For Happiness" 2017 Home Services Survey Report Launch Conference - the National People's Housing Index White Paper Unveiling Ceremony was held in Guangzhou, the site released the 2017 Home 315 Service Survey Report. As the domestic authoritative mainstream network media, NetEase home since 2011, the continuous annual launch of "315 home enterprise after-sales service survey" project, through in-depth and comprehensive investigation, objectively reflect the home industry after-sales service status quo, its authority by consumers, mainstream media, enterprises and other generally recognized. Libang China
2017 Home
Service Model" with a comprehensive score of 1st place in the automotive and coatings industry.
NetEase Home 2017 "315 home enterprise after-sales service survey report" to "for happiness" as the theme, through furniture, cabinets, wardrobes, tiles, bathrooms, doors and windows metal synthesis, paint, kitchen electricity, flooring, ceiling 10 home industry 200 enterprises to investigate and review, using a trinity of integrated survey model, from the telephone service, e-commerce service, WeChat public service three aspects of the investigation, according to the enterprise after-sales telephone service access, service attitude, problem-solving situation, e-commerce customer service staff response, enterprise Tmell flagship store after-sales service policy clarity, store evaluation, WeChat public number service content construction and other factors to score, accurately assess the comprehensive service capabilities of each home enterprise.
Transferred from NetEase Home 315 Home Survey Coatings
In the field of after-sales service, Libang has established a systematic, customer-centric product and service after-sales system, and reflected in the daily service details - carefully record the information of each user to purchase products, and establish after-sales service registration files; This selected home industry service model will promote the brand to continue to improve and upgrade online and offline service quality, deepen the "all-round coating service provider" role positioning, for consumers to create a high-quality worry-free consumer experience.
