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    Home > Coatings News > Paints and Coatings Market > Online shopping complaints constantly wooden door e-commerce needs to improve after-sales service

    Online shopping complaints constantly wooden door e-commerce needs to improve after-sales service

    • Last Update: 2021-05-02
    • Source: Internet
    • Author: User
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    The industry has also felt the pressure of Internet e-commerce this year.
    Many young owners said that
    they prefer to shop online when choosing small building materials.
    The rise of e-commerce wooden door industry learns to follow suit.
    But at this stage, online shopping for wooden doors is constantly complaining,
    and after-sales needs to keep up with the rhythm.

    The number of online shopping wooden doors is not uncommon

    The number of online shopping wooden doors is not uncommon

    At present, online shopping wooden doors are facing problems of quality and after-sales that are difficult to satisfy consumers.
    For example, in many Mumen online stores, after-sales complaints abound in service reviews.
    "The wooden door was transported downstairs, and I charged me 300 yuan, otherwise I wouldn't be moved upstairs.
    " "It's much smaller than imagined, but it looks very big from the picture, but it's actually very small.
    Installation is very troublesome, and the boards vary in length and design.
    Reasonable, it took a lot of effort to install it.
    " "There is a color difference and a pungent taste, which is completely different from the description.
    " When buying large wooden doors, building materials and other goods online, many consumers expressed hesitation, except for price and quality.
    , I am also worried about logistics issues.

    Online shopping continues to complain.
    Wooden door e-commerce needs to improve after-sales service

    Online shopping continues to complain.
    Wooden door e-commerce needs to improve after-sales service

    Corporate after-sales service must keep up

    Corporate after-sales service must keep up

    Regarding how to solve the worries of online shopping, industry insiders said: “The online store has an infinite display space and can be sold nationwide.
    This is incomparable to physical stores.
    However, consumers choose wooden doors in online stores, and they are concerned about the size, craftsmanship, and materials.
    Information is difficult to grasp, so e-commerce should provide standardized services for related information.
    To do well in online sales, after-sales service must keep up.
    "

    Working together online and offline at Mumen

    Working together online and offline at Mumen

    The development of e-commerce in various industries is an inevitable trend, and the characteristics of the wooden door industry itself determine the necessity of the existence of physical stores.
    Merchants in the wooden door industry provide physical store displays as a fully responsible performance for consumers.
    For example, some products only know their material after they are touched by hand.
    The texture, finish, and brightness of the product can be confirmed by seeing.
    Even if it is online shopping, the actual experience is indispensable.
    Therefore, in the era of "Internet +", wooden door online sales and offline services should work hard at the same time to better serve consumers.

    In short, in the era of the e-commerce outbreak, the wooden door industry needs to work together online and offline, and continue to provide quality after-sales service in order to develop well.

    This article is an English version of an article which is originally in the Chinese language on echemi.com and is provided for information purposes only. This website makes no representation or warranty of any kind, either expressed or implied, as to the accuracy, completeness ownership or reliability of the article or any translations thereof. If you have any concerns or complaints relating to the article, please send an email, providing a detailed description of the concern or complaint, to service@echemi.com. A staff member will contact you within 5 working days. Once verified, infringing content will be removed immediately.
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