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    Home > Coatings News > Paints and Coatings Market > Paint knowledge: the manager of the paint shop manages the staff like this. It's strange that the customers are not satisfied!

    Paint knowledge: the manager of the paint shop manages the staff like this. It's strange that the customers are not satisfied!

    • Last Update: 2020-04-03
    • Source: Internet
    • Author: User
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    Core tip: service attitude refers to the attitude of the service provider in terms of speech and behavior in the process of serving the served A good service attitude will make customers feel warm, warm, simple and sincere, and customer satisfaction with the brand will naturally be greatly improved The waiter should do the following to the guest service: 1 It is urgent for the guest to respond to the request and answer the answer If you think of the guest's request, you can have a satisfactory result or answer for the guest conscientiously Even if the customer's service requirements do not fall within the scope of his / her own post, he / she should take the initiative to contact the relevant departments to solve the problem that the customer only needs to be treated as work Paint knowledge how about Akzo Nobel Powder Coating Recommended introduction: powder coating is a kind of coating with different form from general coating, which is in powder form It is a new type of coating, because of its own advantages and more and more known by people Let's introduce Akzo Nobel Powder coating Akzo Nobel Powder coating is a cost-effective coating solution, which can be applied to different kinds of products After the treatment of static electricity and fire baking, a tough and durable coating surface will be formed, with the least impact on the environment Since the introduction of this technology, powder coating has been able to continue to maintain the Home of paint news: service attitude refers to the attitude of the service provider in the process of serving the served in terms of words and deeds A good service attitude will make customers feel warm, warm, simple and sincere, and customer satisfaction with the brand will naturally be greatly improved The waiter should do the following to the guest service: 1 It is urgent for the guest to respond to the request and answer the answer If you think of the guest's request, you can have a satisfactory result or answer for the guest conscientiously Even if the service requirements put forward by the guests do not belong to the service scope of their own posts, they should take the initiative to contact the relevant departments to solve the problem that the customers only need to take the most important thing in the work and handle it carefully according to the requirements of the customers 2 Initiative is to grasp the law of work, consciously make the service work before the guests put forward their requirements, and have the habit of "asking for trouble" actively, so as to achieve the idea of full satisfaction of the guests, and always be proactive, think deeply, take precautions, help others and provide convenience for customers 3 Enthusiasm and patience is to treat people like family members, as they have seen before, with a smile on their face, with a kind attitude, friendly language, enthusiasm and sincerity In front of the continuous flow of guests, no matter how busy the service work, how much pressure, keep not impatient, not upset, calmly and freely treat the guests Guests have opinions and listen to them modestly; guests should explain their emotions as much as possible and never quarrel with customers; in case of conflicts, they should be strict with themselves and respectful 4 Meticulous and thoughtful is to be good at observing and analyzing the psychological characteristics of the guests, know how to find out the needs of the guests from the look and behavior of the guests, correctly grasp the opportunity of service, serve the guests before they open their mouth, the effect exceeds the expectations of the customers, and the service work is complete, proper, considerate and meticulous 5 Civilization and politeness is to have a high level of cultural accomplishment, healthy language, elegant speech, neat clothes, dignified manners, treat people with dignity, respect the customs and habits of different countries and nationalities, religious beliefs and taboos, and always pay attention to the good spirit 6 Never tire of being in the service work, and put an end to the attitude of pushing, dealing with, perfunctory, prevaricating, bored, indifferent, contemptuous, arrogant and indifferent The service attitude is "seven voices and nine languages" and "seven voices" 1 Guests are welcome when they come to the store; 2 Guests are different when they leave the store; 3 Guests are responsive when they call 4 When meeting the guests, there are greetings; 5 Apologies for poor service; 6 Reminders before service; 7 Thanks for helping or praising the guests "Nine words" 1, address 2, greeting 3, inquiry 4, refusal 5, indicator 6, acknowledgment 7, reminder apology 8, farewell 9, recommendation service attitude 1, the words are simple and clear, the tone is kind, the volume is moderate and clear, the service attitude is harmonious, let customers like wisps of spring breeze 2 When making three tone, three light and three inquiry speeches, bow your head slightly and smile sincerely Three voices: 1 Welcome to you (Hello! Welcome! How many of you, sir? Do you need...? do you need )2 The guest asked to answer (what can I do for you? OK, I'll do it right away and arrange it for you right away! OK, please wait a moment for me to arrange it Sorry to keep you waiting )3 There is a sound of welcome (thank you for coming, welcome to visit again, goodbye to Mr (miss, madam, etc.), please walk slowly, please go well to Mr (miss, madam, etc.) 3 Ask: what do you need? What can I do for you? Do you need anything else? 1 Thank you for coming, welcome to visit again 2 Goodbye, sir Please walk slowly 3 Please go, sir (show gratitude) when the guest expresses gratitude and praise for the service, 1 Please don't mention it This is what we should do We are very happy to serve you 2 You're flattered If you have any problems, please give me more advice I'm sorry I'm very sorry 2 Your opinion is very good Thank you 3 I'll tell you your opinion Thank you for your advice When the guest needs to check out: OK, please wait a moment! How much is it altogether When the guest leaves after paying: Thank you! Welcome to visit next time Concerned about the WeChat official account, "paint net" There are some surprises to be observed If the swallow and the Wu Mei Niang sell paint, what will happen? (92525666) the paint house is a news and paint, diatom mud, paint and coating technology, which focuses on coatings, diatom mud, paint and coatings, coating technology, fireproofing materials Decoration knowledge and effect drawing of fireproof coating,
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