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    Home > Food News > Food Articles > Promote social co-governance and consumption more at ease (letters and interviews, pay attention to the safety of takeaway food (part 2))

    Promote social co-governance and consumption more at ease (letters and interviews, pay attention to the safety of takeaway food (part 2))

    • Last Update: 2021-07-23
    • Source: Internet
    • Author: User
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    In recent years, food safety issues have been continuously improved with the advancement of supervision and legal protection, standard construction, and industry norms
    .
    However, the reporter also found in the investigation that there are still problems such as insufficient implementation of the responsibilities of all parties, the standardization of food safety management needs to be improved, and the lack of effective supervision methods for new formats and new models of food delivery

    .

    The implementation of relevant laws and regulations on the platform is not in place, and from time to time there are take-out businesses without physical stores in old urban communities

    “In the old community across the street from Baozhou, many snack food shops have popped up.
    The sanitary conditions are worrying.
    The market supervision department should pay attention to it

    .
    ” Mr.
    Yang, a reader from Quanzhou City, Fujian Province, found that some third-party platform agencies
    deal with small catering businesses.
    The management of occupant qualifications and food safety in catering is not strict, allowing small caterings that do not meet the requirements for food safety and sanitation to take advantage of them

    .
    Individual owners even converted their garages into kitchens to specialize in snack delivery, which poses a food safety hazard

    .

    Reporters surveyed in many cities and found that due to the long chain of online ordering and the lack of meeting at both ends, many food-delivery businesses choose old communities as their business locations, and they are not well managed in terms of processing, environmental sanitation, and health of employees
    .
    In fact, the "Online Catering Service Food Safety Supervision and Administration Measures" have clear provisions on the implementation of platform responsibilities and the qualifications of merchants to enter the food safety of all parties.
    For example, online merchants must have physical stores and obtain food business licenses in accordance with the law.
    The main business types and business projects stated in the certificate are engaged in business activities, but in reality, these regulations have not been fully implemented

    .

    “During our supervision and inspection, we found that some platform agents did not strictly implement the requirements of the audit system, and some even went through the network access procedures for them to develop their business, knowing that the operators did not obtain food business licenses, and provided online ordering and offline delivery.
    Business

    .
    ” The relevant person in charge of the Food Operation Department of the State Administration for Market Regulation said that some platforms have launched unlicensed and non-compliant operators in violation of regulations and have lax management of branches and agents

    .

    In response, the State Administration of Market Supervision issued the "Action Plan for Improving Food Quality and Safety", which put forward more stringent requirements for the safety supervision of food delivery.
    On the one hand, it instructs all localities to organically integrate offline inspections of online merchants with comprehensive management of unlicensed catering.
    Shops and non-plaque-marking catering shops are the focus, promptly regulate and investigate unlicensed catering service providers, and eliminate the source of online unlicensed operations; on the other hand, promote the development of "random restaurant inspections", where consumers can decide to inspect areas and shops As for the inspection items, the supervision and inspection process will be publicized in the form of "video + graphics" live broadcast, and people from all walks of life can be invited to participate in on-site supervision and inspection

    .

    "Combined with the characteristics of the virtual nature of take-out ordering, the State Administration also guides all regions to explore and form a joint governance force
    .
    " The person in charge said that the first is to strengthen the sharing of government and enterprise data, and use information technology to realize the sharing of regulatory authorities and platform operation data.
    Give full play to the role of practitioners, such as encouraging takeaways to report undocumented merchants found in the delivery process, and the actual pickup address is inconsistent with the public address

    .

    Further improve the relevant standard system in accordance with the requirements of "the most rigorous standards"

    The China Hotel Association and a large third-party platform recently jointly released a report on the development of the food delivery industry.
    According to consumer surveys, only 32.
    4% of people think that food delivery is relatively healthy or very healthy

    .
    What are the reasons why consumers are not assured of external sales?

    Not long ago, Ms.
    An, a reader from Qujing City, Yunnan Province, ordered a soup from the Internet.
    Half of the time she drank it, she drank a foreign body

    .
    She immediately complained to the platform.
    As a result, the merchant refused to pay compensation on the grounds that "the main ingredients were not made by themselves, but were delivered by others after they were prepared.
    " In the end, they even ignored Ms.
    An

    .
    This made her very dissatisfied

    .

    Nowadays, new forms and models of food delivery continue to develop.
    Some businesses outsource the processing of food materials, and intermediaries such as shared kitchens are responsible for the processing and production

    .
    “Many take-out businesses now encounter a surge in orders as soon as the lunch and dinner peaks, which poses challenges to the food supply, and hidden dangers that affect food safety may occur in the production and distribution links

    .
    ” Shi Xiaoming, chairman of the Food Delivery Committee of the China Hotel Association, suggested , We should gradually improve the standards and norms of food material procurement, processing, packaging, distribution and other links.
    The formulation of industry standards should respond to the laws and regulations of the standard to the table, and do a good job of linking up

    .
    He also cited for example that the distribution equipment is often mixed with refrigerated, frozen food and thermally processed food with heat preservation.
    There is no temperature zone, which can easily lead to food spoilage and cause safety risks.
    Standardized management is an issue that the industry needs to tackle urgently

    .

    In recent years, under the guidance of the National Standardization Management Committee and the State Administration for Market Supervision, relevant industry associations, large third-party platforms, and catering companies have actively explored standardization measures for takeaway food safety
    .
    In September 2020, the China Hotel Association issued the "Shared Kitchen Service and Operation Norm" group standard, which incorporated the behavior requirements in the shared kitchen operation chain into the specification, and carried out the operation of the merchants and platforms that settled in the shared kitchen for food operation behaviors.
    The definition of responsibility

    .
    According to the relevant person in charge of the China Culinary Association, the association issued the "Regulations on Sealing of Food Delivery Delivery" last year, encouraging take-out businesses to seal meals through seals, snaps, etc.
    , to ensure that the food is not opened at will during the delivery process.
    We have also taken the lead in organizing and formulating standards such as the "Internet Tools-based Professional Competence Requirements for Catering Operators".
    We hope that more food delivery companies will participate in the drafting process of the group standards, and jointly create a "The standard mode of measuring the ruler to the end"

    .

    "From the perspective of food safety risk monitoring, there are certain hidden safety hazards in food delivery
    .
    " The relevant person in charge of the National Health Commission said that the National Health Commission will further improve the relevant standard system in accordance with the requirements of the "most rigorous standard"

    .
    In the process of standard revision, safety requirements should be further refined to keep up with the actual changes in the rapid development of the food delivery industry

    .
    At the same time, increase support for the formulation of local standards and industry standards, strengthen the functions of industry associations, improve industry self-discipline, and continuously improve quality standards during the implementation process to form a complete food standard system

    .

    Regulatory departments, industry organizations, take-out platforms, and catering companies must perform their duties to form a joint force

    In recent years, many convenience stores, fresh food stores, and even traditional vegetable markets have chosen to operate online
    .
    The reporter found on a large takeaway platform APP that a well-known convenience store chain offers fast food such as tomato scrambled eggs, sweet and sour fish nuggets, as well as staple foods, light salads and other options; another vegetable market near a residential area also offers noodles fast food, Lu Cai cooked food takeaway food products

    .
    Even some taxi-hailing apps have quietly launched takeaway delivery services

    .
    This new type of network-connected business entity is not a restaurant in the traditional sense, nor is it a non-professional food distribution organization.
    How can we ensure its food quality and safety management level?

    According to industry insiders, in accordance with relevant regulations, businesses should have business licenses, food business licenses, relevant employee health certificates and other documents required by laws and regulations, and do not exceed the prescribed business scope in order to provide takeaway catering services
    .

    Xue Enyuan is the executive director of a well-known convenience store chain.
    In his opinion, the most likely problem for convenience stores to operate catering and takeaways is food safety, which "mainly focuses on the three aspects of food expiration date, food temperature and equipment pollution

    .
    " He introduced that all take-out meals of the convenience store brand come from its own fresh food factory, and a freshness management system has been established

    .
    The hot meals, snacks and other ready-made takeaway foods in the store must be produced after the production plan is generated by the freshness management system.
    After the production is completed, the system will start timing.
    If there are hot meals that have not been sold for more than the specified time, the system A warning will be given and the clerk will be prompted to perform the next step

    .
    The delivery staff must use alcohol to sterilize the delivery box every day.
    After sterilization, they must fill in the feedback form and take photos with the system watermark for storage

    .

    A small catering company established in Beijing chose to build its own takeaway platform and started operating its own takeaway WeChat mini program in June 2020
    .
    Wei Xin, the person in charge of the company, said that in order to ensure the safety of meals during the distribution process, a professional distribution company has reached a cooperation and adopted special food containers with food safety seals

    .

    Liu Yuan, a reader from Nanjing City, Jiangsu Province, suggested that all parties should strictly fulfill the responsibilities specified by relevant laws and regulations
    .
    Government departments must do a good job in the supervision of the whole process and the whole chain of take-out food, which not only protects the rights and interests of consumers, but also avoids "disorder and death in the first place"

    .
    Industry organizations can summarize useful explorations in various regions and issue group standards in due course

    .
    Take-out and delivery platforms must implement responsibilities such as qualification review, quality supervision, delivery links, consumer rights protection, and full-time management by dedicated personnel, and regulate the business activities of online merchants

    .
    Catering companies must abide by the law and operate with integrity

    .
    "Only by the formation of social co-governance, can we create a good environment for food delivery safety supervision

    .
    "

    "People's Daily" (version 07 on January 11, 2021)

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