Sagitar owners do not buy "patches", and many owners of provinces and cities collectively defend their rights

2000007629395px; background-color: rgb(250, 252, 255);">The scope and impact of the rights protection this time is also a record for China's auto rights protection.

2000007629395px; background-color: rgb(250, 252, 255);">However, in the face of collective rights protection actions in more than one hundred cities, neither Volkswagen nor FAW-Volkswagen made any response or explanation.

2000007629395px; background-color: rgb(250, 252, 255);">Two days before the rights protection, FAW-Volkswagen announced:

2000007629395px; background-color: rgb(250, 252, 255);">Promise to provide an extended warranty for the coupling rod rear suspension for 10 years

2000007629395px; background-color: rgb(250, 252, 255);">But it does not admit that the Sagitar rear suspension has quality problems

2000007629395px; background-color: rgb(250, 252, 255);">Just two days before the outbreak of collective rights protection by Sagitar owners across the country, on October 24, the haze locked the capital.

2000007629395px; background-color: rgb(250, 252, 255);">This weather, like Volkswagen at this moment, is suffering from the biggest crisis since the "DSG" incident.

2000007629395px; background-color: rgb(250, 252, 255);">In the afternoon, Volkswagen China, Volkswagen imported cars and FAW-Volkswagen made an official response to the outside world's doubts about the Sagitar recall for the first time.

2000007629395px; background-color: rgb(250, 252, 255);">Su Weiming, executive vice president of Volkswagen Group, admitted that the previous external communication regarding the recall was indeed not timely and adequate, and promised to improve in the next step.

2000007629395px; background-color: rgb(250, 252, 255);">Regarding the remarks made by the senior executives of Volkswagen Group that the rear axle break is attributed to the driving habits of consumers, Su Weiming explicitly denied, "Volkswagen in Germany has never made such remarks, and we totally disagree with such remarks.

2000007629395px; background-color: rgb(250, 252, 255);">However, he immediately emphasized afterwards that neither the products within the recall range nor the coupling rod rear suspension have safety problems in themselves.

2000007629395px; background-color: rgb(250, 252, 255);">The logic of the two paragraphs immediately made the media present feel a little messy.

2000007629395px; background-color: rgb(250, 252, 255);">In addition, in preparation for the recall, Hu Hanjie, general manager of FAW-Volkswagen Sales Company, said that since August 15th, Volkswagen has launched a set of globally applicable TPI inspection procedures, which can detect bending and deformation of the rear axle.

2000007629395px; background-color: rgb(250, 252, 255);">According to the currently submitted recall plan, FAW-Volkswagen will recall 563,605 new Sagitars, and Volkswagen China will recall 17,485 Beetles.

2000007629395px; background-color: rgb(250, 252, 255);">Su Weiming emphasized that this is a global recall, including the new Sagitar, Beetle and Mexican version of Jetta, involving more than 1.

2000007629395px; background-color: rgb(250, 252, 255);">"It needs to be emphasized that the new Sagitar is as safe as other Volkswagen brands.

2000007629395px; background-color: rgb(250, 252, 255);">In addition, regarding FAW-Volkswagen’s practice of changing the coupling link of the new Sagitar to a multi-link rear suspension this year, Su Weiming also emphasized that among the Volkswagen models currently produced in China, only those produced from May 2012 to May 2014 The new Sagitar and Beetle use a coupling rod rear suspension system, and the others are multi-link rear suspensions.

2000007629395px; background-color: rgb(250, 252, 255);">The reason why the recall is still required when there is no problem with the product, Hu Hanjie said that this is based on the attitude of being responsible to users, in order to dispel the doubts of consumers.

2000007629395px; background-color: rgb(250, 252, 255);">Harald Moedeker, head of the rear axle research and development of the Volkswagen brand chassis of the Volkswagen Group, who came from Germany, said that in the event of a collision, even the multi-link rear axle will deform, which will cause the wheels to deflect, so consumers are more Easy to find in time.

2000007629395px; background-color: rgb(250, 252, 255);">Sagitar owners do not buy "patches" account

2000007629395px; background-color: rgb(250, 252, 255);">Collective rights protection for Sagitar owners in more than 100 cities across the country

2000007629395px; background-color: rgb(250, 252, 255);">Regardless of the sudden appearance of the high-level Volkswagen, is it to calm the collective rights protection storm before the weekend, but Volkswagen provides a 10-year security service for the Sagitar coupling rod rear suspension, and it does not let the Sagitar owners buy it.

2000007629395px; background-color: rgb(250, 252, 255);">According to the original plan, on October 26, car owners from nearly 100 cities across the country flocked to the local FAW-Volkswagen 4S stores to raise banners for collective rights protection.

2000007629395px; background-color: rgb(250, 252, 255);">The scale of the rights protection of Sagitar owners is the largest in history.
The reporter made rough statistics on the automobile forum and Sina Weibo that day.
A total of more than 100 cities in more than 20 provinces and cities participated in the rights protection.
Adding the content forwarded on the forum, Weibo, and WeChat, it is definitely on this day.
Headlines.

2000007629395px; background-color: rgb(250, 252, 255);">The Zaobao rights protection hotline has also received calls from Sagitar owners across the country in the past week.
We can directly feel their indignation over FAW-Volkswagen’s “patch-style” recall plan.

2000007629395px; background-color: rgb(250, 252, 255);">"This technology comes from an orthopedic hospital.
" On a Sagitar forum, a netizen ridiculed the recall plan.

2000007629395px; background-color: rgb(250, 252, 255);">In the recall plan announced on October 17, Volkswagen proposed to install a metal liner on the trailing arm of the rear axle, saying that the metal liner will increase the critical longitudinal load of the suspension, such as the rear axle trailing arm fracture.
, The metal liner can ensure the driving stability of the vehicle and will emit a continuous warning noise.

2000007629395px; background-color: rgb(250, 252, 255);">This seemingly "dogskin plaster" recall law has also aroused the dissatisfaction of more Sagitar owners.
They have set up "Sagitar rights protection groups" on the Internet.
In addition to accusing the recall measures are unreasonable, car owners are thinking more about how to protect their rights.
.

2000007629395px; background-color: rgb(250, 252, 255);">Regrettably, Volkswagen’s answer was the same, requiring the car owner to go to the dealership to install the metal liner and check the working condition of the vehicle’s suspension system.

2000007629395px; background-color: rgb(250, 252, 255);">In desperation, the owners of Sagitar adopted a direct approach to defend their rights.
In more than 20 provinces and cities across the country, car owners in front of FAW-Volkswagen dealerships pulled banners to block doors to defend their rights.

2000007629395px; background-color: rgb(250, 252, 255);">Legalized society needs to use law to protect rights

2000007629395px; background-color: rgb(250, 252, 255);">Jingshi Law Firm accepted 340 people entrusted to lodge a collective complaint with the Consumers Association

2000007629395px; background-color: rgb(250, 252, 255);">Rights protection can only show an attitude, but it cannot ultimately solve the problem.
In the context of the current rule of law, if you want to protect your legitimate rights and interests, you will ultimately need to take legal channels.

2000007629395px; background-color: rgb(250, 252, 255);">The recall of Volkswagen Sagitar also attracted the attention of the legal profession.
On October 22, attorney Wei Shaoling from Beijing Jingshi Law Firm called the Zaobao reporter, saying that Jingshi Law Firm also issued a "response to the Sagitar recall announcement" and prepared to hand this response to the public.
And file a lawsuit.

2000007629395px; background-color: rgb(250, 252, 255);">Attorney Wei explained their investigation results in detail for reporters based on the information they have collected so far.
"FAW-Volkswagen and Volkswagen (China) Sales Co.
, Ltd.
(hereinafter referred to as Volkswagen China) announced the recall of some of the new Sagitar and Beetle (hereinafter referred to as the recall notice), saying: In a few cases, these are equipped with coupling levers.
For the suspension’s new Sagitar and Beetle, if the rear or rear side of the suspension has been impacted, the trailing arm of the coupled-rod rear suspension may bend.
However, among the 340 clients accepted by Jingshi Law Firm, we found that it has been In 28 cases, the rear suspension was found to be painted and deformed.
In 25 cases, the rear suspension was cracked.
Maintenance records show that these vehicles have not had any violent collisions before.
"

2000007629395px; background-color: rgb(250, 252, 255);">At the same time, the lawyers believe that the solution of adding metal linings cannot fundamentally eliminate the hidden safety hazards of Sagitar, and is contrary to the provisions of Articles 3, 18 and 19 of the "Regulations on the Recall of Defective Automobile Products".
According to the above regulations, when a manufacturer recalls an automobile product, it should inform the owner of the defect in the automobile product, emergency treatment methods to avoid damage, and the manufacturer's measures to eliminate the defect, and take repair, replacement, and return measures in a timely manner to finally eliminate the defect.

2000007629395px; background-color: rgb(250, 252, 255);">Therefore, the lawyers believe that Sagitar owners cannot accept the current recall measures proposed by FAW-Volkswagen, which is reasonable and reasonable.
FAW-Volkswagen and Volkswagen China need to "face up to the potential safety hazards of Sagitar vehicles and eliminate the potential dangers that Sagitar vehicles bring to owners.
"

2000007629395px; background-color: rgb(250, 252, 255);">The reporter learned that the FAW-Volkswagen Sagitar has long been a sales leader in the A-class car market in the Chinese auto market, and is known as the "sacred car" by the market.
According to statistics from the China Association of Automobile Manufacturers, from January to August 2014, the Sagitar sales were 208,000 vehicles, an average of over 20,000 vehicles per month.

2000007629395px; background-color: rgb(250, 252, 255);">Regarding this recall measure, there is no authoritative organization to give an interpretation of whether it is safe and reasonable, but the psychological impact of "broken axle" on car owners should not be underestimated.
With the release of the recall announcement, many car owners have gone to dealerships to ask for the suspension system to be tested for deformation and fatigue.
And those car owners who have experienced broken axles have lingering fears.

2000007629395px; background-color: rgb(250, 252, 255);">There is a saying in the rivers and lakes: "You have to pay it back sooner or later when you come out.
" When you gave your fear to others, one day, others will give you this fear back to yourself.