The medical industry is changing, so why should public hospital services come first?

The healthcare industry is undergoing an unprecedented transformation.
this transformation, centered on digital transformation, to the entire healthcare industry.
the entire digital transformation, hospitals are demanding more and more urgently for the services provided by healthcare companies.
as early as 2016, Philips was acutely aware that "services" would be the driving force and adhesive for digital transformation in the healthcare industry, and with its forward-looking insight and determination, it opened the way to transformation.
To this end, Philips to end-to-end service system as an opportunity, adhering to the "service wins" and "customer first" concept, its operational, clinical, scientific research service practices and practical medical service application needs, put forward the "service first" concept, through service leadership, integration of smart medical solutions, all-round help the new medical reform process and medical service upgrading, and jointly build a healthy China's intelligent future.
A front-to-back full-process service drives digital transformation Hospital digital transformation is a step-by-step process that can be broadly divided into three phases: cornerstone (operations and efficiency), expansion (clinical/research regional strategic level, and cross-sectional integrated IT systems to meet clinical needs), and leadership (leadership, research innovation and breakthrough).
this, Philips offers three end-to-end services: Professional Services, Maintenance Services and Lifecycle Management Services, which help hospitals improve patient and healthcare experiences, improve healthcare effectiveness benefits, and reduce healthcare costs throughout the cycle.
In order to better implement service delivery and steadily improve the standardization, systemization and quality of end-to-end processes for solution projects, Philips Medical Technology Customer Service was officially renamed Service and Solution Implementation in 2019, combining traditional services with professional services to provide more efficient and professional services, delivering results-oriented, key-to-point solutions, exploring diverse challenges at different levels, understanding customer needs, and building sustainable collaboration with customers and partners."
through service first, Philips will help hospitals ultimately achieve intelligent operations, intelligent clinical and intellectual research, drive innovation in the future of healthcare models, and complete the intelligent and digital transformation of hospitals.
service first, forward-looking guide customer demand, promote model innovation New era hospitals must follow the "four development strategies", that is, adhere to the connotation development, characteristic development, differentiated development, collaborative innovation development, but also must aim at the direction of development - general hospitals from "big comprehensive" to "strong comprehensive, strong specialty" transformation, specialized hospitals from "big specialty, small comprehensive" to "strong specialty, strong specialty, big comprehensive" transformation.
in this transformation, Philips is leading the way with services that keep up with and guide customer needs and drive change in different hospitals.
service first to promote the transformation of general hospitals from "big comprehensive" to "strong comprehensive, strong specialty" domestic hospitals in improving equipment efficiency, better service to patients, improve the integrated development of hospitals, have their own needs.
Philips' partnership with Huaxi Hospital is a classic example of a service-driven innovation based on the Philips service team's deep insight into the needs of Huaxi Hospital, combined with Philips-related services.
in a project with Huaxi Hospital, Philips observed that in 2019, more than 50 doctors in the department of radiology received 1.444 million patients, and there was an urgent need to improve the quality of clinical diagnosis and help clinicians with precision treatment.
Based on this insight, Philips has built a virtual simulation experimental teaching center and intelligent clinical dual-creation experimental center by providing information technology services to strengthen the IT system infrastructure of Huaxi Hospital, and by using Philips Nebula 3D Imaging Data Center 9.0 ("ISP") and Nebula Discovery Platform 3.0 ("ISD"), to create a virtual simulation experimental teaching center and intelligent clinical dual-creation experimental center.
Under the "two-wheel drive" of ISP-ISD, Huaxi Hospital's auxiliary medical imaging teaching research and clinical treatment, training clinicians, more efficient than ever, providing structured reports, so that the image cloud data center data storage can be used for research and development, to achieve a true sense of intelligent clinical.
service first to promote the connotation and value of specialized hospitals with "patient first" and "doctor-oriented" has become the focus of the current hospital operation standards, pay attention to the patient-patient experience is the hospital's goal.
In helping Xiamen University-affiliated Cardiovascular Hospital (Xiamen Heart) build a world-class cardiovascular specialist hospital focused on patient experience, in order to enhance the patient experience, the Philips service team has gained insight into the various medical industries through people-oriented design services, Co-create and Design Thinking. Scenes and hospital departments behind the user demand logic, in conjunction with the Philips catheter room equipment, the medical workflow, hospital area function division, medical equipment is installed in a design logic unified presented, into Philips "patient-centered" full life cycle care services, to achieve people-oriented, service for people, enhance the purpose of the experience.
Philips catheter room at the same time, in improving the working experience of health care workers, Philips for the heart of the enlarged catheter room to provide the overall process of information architecture design, the entire operation to achieve paperless.
with Philips services, improve the efficiency of the operation of the department, to achieve intelligent operation.
As Philips President of Greater China, He Guowei, puts it: "Service and solution implementation is at the heart of our business and our commitment to 'customer first' - we understand our customers' needs, we focus on creating more solutions to meet the changing Chinese market, and we have proven our ability to deliver on time and on quality."
our measure is long-term success with our customers.
" service first, for the hospital operation escort in the recently concluded "China medical equipment industry data and after-sales service survey activities" award ceremony, Philips won the "Best After-sales Service Team GoldMan Award", this is the seventh time Philips won the crown.
seven years of glory, Philips continues to innovate on the basis of traditional services to meet the industry's growing demand for innovative services.
this award, Philips Greater China Vice President, General Manager of Service and Solutions Implementation and Channel Business, Lin Jianping, attributes this to the continuous innovation of the Philips team.
he said, "The Philips service team has always been committed to continuous innovation in service and professional solutions, continuously improving the technical support and management of medical devices, serving clinically, and improving health."
In order to meet the increasingly innovative service needs of the medical device industry, Philips Services and Solutions Implementation attempts to combine the expertise and knowledge of medical device suppliers and service providers into clinical solutions, equipment and consulting management, and training services, and is committed to transforming medical device data into solutions that help customers' systems operate more efficiently and efficiently, and enable their systems to work seamlessly together through project management and optimization.
" has always adhered to two purposes: market demand-oriented, and customer-centric.
Lin Jianping said: "Philips has followed industry trends from 1.0 passive fault repair services to subsequent 2.0 active repair services (including preventive repairs, maintenance plans, remote diagnostics, independent installation/maintenance teams) to today's 3.0 forward-looking repair services (monitoring early warning, 3.0 plus big data, intelligent expert systems) that continuously reduce unexpected downtime and reduce downtime."
" In terms of customer service, the Philips service team achieves zero-stop service, with no boundaries between time and space docking, such as remote linking and user engineer training.
addition to innovating service methods and implementation programs, it is also important to continuously improve the level of technical support and management of medical equipment.
in practice, Philips "service first" concept, according to changes in the situation, flexible design and adjustment of traditional service solutions, forward-looking to meet customer needs, for the hospital intelligent operation of the normal operation of escort.
in Wuhan 76 days of "sealing the city" period, all kinds of equipment super-strength operation, the degree of loss and weekday difference is huge.
In response to this situation, after the end of the "city closure" in Wuhan, Philips Service and Solutions Implementation Department developed a post-epidemic care plan for customers in Wuhan area, targeted to make a significant contribution to the outbreak of various types of equipment inspection and maintenance, and actively mobilize the team of engineers to Wuhan, Professional centralized care services - not only for the relevant CT, magnetic resonance, vascular machines and ultrasound equipment for a comprehensive inspection and maintenance, but also specifically called special supplies and spare parts for the replacement of consumable supplies, with practical action to help hospital freshmen to provide nuanced care.
service first, leading the intelligent development of hospitals The intelligent development of hospitals can not be separated from the construction of intelligent hospitals and the casting of hospital leadership.
the construction of smart hospitals, which are guided by policy and driven by technology, is an important part of promoting digital China and healthy China.
whether it is the country's reflection on the health care system after the outbreak, or the recent hotly debated "new infrastructure", smart hospitals are the topic of no going around.
Philips "service first", service as an adhesive, from the wisdom of operation, intelligent clinical and intellectual research three aspects, to drive the future of medical service model innovation, to help smart hospitals to achieve.
the establishment of the Shuang-Creative Center of Huaxi Hospital and the establishment of "patient-centered" full-process care services in Xiamen Heart are the best proofs.
addition, casting excellent hospital leadership is also an important symbol of the future development of hospital wisdom, and hospital scientific research ability is an important measure.
Philips set scientific research models, scientific research software platform and one-stop scientific research services as one of the full life cycle of scientific research services, so that many hospitals in scientific research shine.
results of the 2020 ECR Conference, published in December 2019, 19 abstracts of in-depth collaboration between Philips Greater China Total Solutions Center Clinical Science and the first batch of official installed users of IQon Spectrum CT in China were received by the General Assembly and highly recognized by the partners.
Philips research software platforms ISP and ISD are also a powerful driver of hospital leadership.
Relying on philips ISP and ISD dual-creation research platform, Huaxi Hospital in the direction of artificial intelligence research output significantly increased, has carried out more than 10 scientific research projects, hospital innovation capacity and regional scientific research level significantly improved, in the top hospitals on the road to continuously leap forward.
recent "Altered Gray Matter Volume in Patients With Type 1 Diabetes Mellitus" article by Philips in collaboration with Professor Qiyong Gong of Huaxi Hospital and Wuhan Concord Hospital was published in Frontiers in Endocrinology (IF s 3.52).
this article reflects Philips Medical's assistance to collaborators in data analysis and its high-quality network of scientific collaborations.
is leading the way in hospital intelligence, as Philips CEO Marriott said: "Service success is an important component of Philips' transformation into a solution-led health technology company."
In this way, we will provide our customers with more value and increase customer satisfaction - and position Philips as a trusted partner in the market," he said.
" Conclusion Under the medical revolution, Philips has taken the initiative to embrace change, using "service first" as an important driver to transform itself into a solution-led health technology company and become a trusted partner in the market to help hospitals grow intelligently.
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