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China Paint Network
News:
days ago, the Mazhang Branch Ruiyun Industrial and Commercial Institute 12315 reported complaints workstation, successfully mediated a cause of
painting
quality led to housing decoration problems of consumer complaints, and finally the two sides shook hands and said peace.
On the afternoon of March 18, Ruiyun Industrial and Commercial Institute 12315 reported a complaint workstation, received 12345 citizen service hotline transferred a consumer complaint, consumer Ms. Su said that the ICI brand paint purchased when she renovated the house has the phenomenon of paint, suspected that there is a quality problem with the paint, asked the merchant to compensate for its losses.
Ruiyun Industrial and Commercial Institute immediately sent to verify the situation, learned that Ms. Su in November 2014, in a paint shop in Mazhang in two batches to buy 42 cans of ICI paint for house decoration, the house has been renovated. But Ms. Su recently discovered that paint is off-paint phenomenon, with the hand touch, cloth or cloth grinding will drop paint powder. Ms. Su suspected that there was a quality problem with the ICI paint and reported it to the owner, but it was not properly handled.
industrial and commercial personnel to the paint shop in-depth understanding and consult professionals, that paint does not have quality problems, improper operation is one of the main reasons for the house paint. However, during the mediation, the two sides held their own opinions, Ms. Su insisted that it was caused by quality problems, and the paint shop believed that it was due to improper operation. Industrial and commercial personnel put the facts, speaking evidence, according to the law to mediate, pointed out that: Ms. Su should have the right to know when buying paint, and paint shops in the provision of goods should fulfill the obligation to inform. After patient and meticulous mediation, the two sides finally reached an agreement, by the paint shop free of charge to provide 2 cans of paint to Ms. Su, and sent personnel to paint construction, Ms. Su agreed to accept, the two sides shook hands and said peace.