The takeaway platform caused controversy by buying Starbucks on its behalf.

Hungry takeaway platform starbucks shopping shop noted that "all business practices have nothing to do with Starbucks

Both The Group and Starbucks Coffee have denied sending the text message to customers. Beijing Youth Daily reporter survey found that the United States, hungry and other takeaway platform so-called "Starbucks", in fact, are not Starbucks coffee shop, but "run erves" on behalf of the purchase company. Starbucks officials deny any such "buy-to-buy". The Municipal Food and Drug Administration said that the risk is very great, once the food adulteration, exchange and other issues, or consumers after eating physical discomfort, food traceability, liability determination may be disputed.
phenomenon
logistics company registered takeaway platform full-time purchase Starbucks
often online order coffee Ms. Zhang did not think that their takeaway platform to buy coffee actually from the "black shop." Yesterday afternoon, Ms. Zhang received three text messages of the same content: "Dear users, because hungry platform filled with a large number of Starbucks coffee shopping black shop, in order to protect the rights and interests of users, we have withdrawn from the hungry platform, order "Starbucks coffee" please go to the United States group takeaway order." "
at first glance, the text message looks a lot like it's from Starbucks. However, this text message really makes Ms. Zhang, a coffee family, a little confused, "Is it true?" "In Ms. Zhang's opinion, if it is purchased on behalf of, coffee is really bought from Starbucks?" Will there be a "package" behavior? Can Starbucks be responsible for the coffee it delivers to it?
, how exactly do these takeaway Starbucks coffees come to your door? Yesterday, The Beijing Youth Daily reporter searched for "Starbucks" on the hungry meal-ordering platform, and the results showed a series of "Starbucks coffee substitutes" without Starbucks' official stores.
Subsequently, the reporter of Beqing Newspaper selected a store closest to the unit, click to enter, the bulletin column can clearly see a prompt: "Our shop for the black hand - Starbucks shopping on behalf of the store." All business practices of our store have nothing to do with Starbucks, store information is for reference only, about takeaway service questions, please call the 'black hand' customer service. "And in the business qualification column, shows is a logistics company, named "Beijing Ring East Logistics Co., Ltd.", the qualification upload is a "road transport business license", the scope of business for ordinary freight.
in order to confirm the authenticity of this Starbucks coffee purchase, the North Qing newspaper reporter ordered to buy 3 cups of coffee. About 40 minutes later, a man in plain black delivered the coffee. After questioning, the man told the Beqing newspaper that the coffee was purchased from a nearby Starbucks Jingguang Center store, and that their buyers were lining up like ordinary consumers to buy it and send it to a designated location by electric car. "We started buying black hands from last year, only hungry, a day can probably send twenty or thirty orders."
sets of Starbucks qualification for the distribution of purchasing companies
Yesterday afternoon, the North Qing newspaper reporters through the United States group takeaway platform search "Starbucks", you can see the nearby Starbucks coffee shop, two stores, three stores a total of three takeaways. Unlike hungry, click into the nearest Starbucks two stores, in the distribution service column written "by the merchant to provide distribution services", the business qualification shows "Beijing Starbucks Coffee Co., Ltd. Yuyun Road second coffee shop" business license. So it seems that Starbucks coffee from american takeaways should be delivered by Starbucks itself. However, after the order, the Reporter of Beqing Newspaper received such a text message: "Order has been delivered by knights, order status please pay attention to WeChat public number (love tea) inquiry."
then, the reporter of Beqing Newspaper followed the tips of the text message, searched for the public number of Love Tea WeChat, found that it was an afternoon tea purchase service account operated by "Shanghai Moose E-Commerce Co., Ltd." According to the subsequent arrival of the delivery man revealed that the tea company is through the United States group platform to provide Starbucks, full of desserts and other brands of purchasing services, the general process is that customers place orders, customer service through office software to send orders to the purchasing staff, by the purchasing staff near the purchase and delivery, while through Starbucks points or coupons and other forms to obtain a certain discount, and not for the purchase company's special offers. "The best time is to send 20 orders a day, and everyone at Starbucks knows we're buying on behalf of us, and if there's something wrong, look for us."
for this kind of "purchase on behalf of" behavior, consumer Ms. Zhang said in an interview, in food safety, "buy on behalf of" unauthorized orders, as well as the merchant direct orders have a guarantee.
survey
takeaway platform are said to comply with Starbucks regulations
Yesterday, for this is different from the merchant direct orders of the "purchase" takeaway form, takeaway platform is aware of and implement supervision? Beqing newspaper reporters to a number of takeaway platforms respectively for proof. The U.S. group takeaway related person in charge of the response, the U.S. group takeaway line Starbucks on behalf of the purchase of products, are in line with Starbucks food safety requirements and related regulations, and under the authorization and some stores test cooperation.
For the accused of the existence of a "black shop on behalf of the purchase", hungry response that the current hungry platform all Starbucks on behalf of the purchase is in line with Starbucks official provisions on the purchase shop, the sale of products are immediately after receiving orders from Starbucks offline stores compliance procurement, there is no "black shop" said.
Starbucks: There is no formal cooperation with any third-party takeaway platform
Is it the takeaway company, takeaway platform, or Starbucks that is responsible for the problem?
yesterday, Starbucks denied authorizing the company to offer takeaways, saying: "At present, Starbucks does not have a formal business partnership with any third-party takeaway service platform in China." At the same time, some consumers received mass text messages also responded, denying that the authorized takeaway platform has published relevant information.
For the current Starbucks store coffee phenomenon, the person in charge said that many coffee drinks are more suitable for ready-to-use, such as coffee milk brewing over time will affect the taste, so more advocates for customers to shop to buy. As for what to do if consumers have food safety problems with Starbucks food purchased through takeaway buying channels, Starbucks said it will conduct a full investigation immediately if there is a problem and will act accordingly based on the results of the investigation.
The city food and drug supervision: the purchase of food risk big responsibility to determine that there may be disputes
Yesterday, the municipal food and drug regulatory bureau said that the purchase of such so-called "purchase on behalf of" food, the risk is great, because the food distribution party has not been authorized by the food operator, food in transit there is a risk hidden danger, once there is food adulteration, exchange and other issues, or consumers after eating physical discomfort, food traceability, liability determination may be disputed. Consumers find that such behavior can be reflected with the online ordering platform, or can call the Food and Drug Administration complaint reporting phone 12331 to reflect.
For the use of "road transport business license" in the network meal-ordering platform to engage in catering services, the Municipal Food and Drug Administration pointed out that, according to the provisions of the Measures for the Investigation and Punishment of Food Safety Violations on the Internet, food operators should engage in food business in accordance with the scope of the licensed business projects. That is to say, the online operation of food can only be with legal food business qualifications of operators. No food shall be operated with a license other than a food production license. The Measures also state: "Third-party platform providers of online food transactions shall review, truthfully record and update materials such as food production and operation licenses for online food producers and operators, and production licenses for online food additive production enterprises." "