Wallpaper industry to do a good job after-sales service is the key

China Coatings Network
: wallpaper market competition is fierce, merchants in the market to win more consumers, we must seek a variety of strategies to occupy the market. Traditional products rely on quality to determine the market, today is more of a comprehensive strength of the competition between brands. The quality of after-sales service has a significant impact on consumers.
quality of service in the wallpaper industry is even more important to consumers, which is related to the wide range of potential consumers of wallpaper products, as well as the particularity of the products. Consumers to buy wallpaper products, first through the details of sales staff to decide to buy, after-sales service is the key to affect consumers to buy second. So to improve the quality of service, the key is to start from within the enterprise, enterprises can be through management, product quality and standardized services to achieve. The fundamental solution to the problem is also to improve the enterprise's sense of service. For enterprises, it is necessary to establish a complete service system, and the practitioners to carry out systematic training, training practitioners' sense of service, so as to improve the service capacity of enterprises.
1. Enterprises should choose high-quality personnel to assume the responsibility of after-sales service, seriously solve the problems encountered by consumers.
service department should become one of the core departments of the enterprise. The senior leadership of the enterprise should personally grasp, to really lead the management of the after-sales service department.
3. Enterprises should establish standardized after-sales service responsibilities, to supervise in place, to implement responsibilities, and the implementation of awards and penalties. The head of the enterprise after-sales should visit the consumer frequently to listen to the consumer's suggestions and opinions on the after-sales department.
4. For the problems reflected by consumers, they need to be solved in a limited time and by a telephone. To implement the first question responsible system: all the after-sales staff to receive consumers to plug in the end, until the consumer problem is solved, so that consumer satisfaction.
5. After-sales service departments to become passive for the initiative, enterprise products, services and other aspects of the problem, take the initiative to solve problems for consumers, even if consumers do not find the problem, after-sales service departments should also take the initiative to inform consumers, and take the initiative to solve problems for consumers. For example, some products with quality hazards should be actively recalled.
. Enterprises should often organize training and assessment of personnel in the after-sales service department, and continuously improve the level and quality of after-sales service.