What does mobile smart medicine bring to hospitals?

Editor's Note: On May 30, this year, the Guangzhou Women's and Children'sMedicalCenter officially launched the "
MobileSmart" service to the public, becoming the firsthospital in China toto realize thesmartmedicalservice based on themobileInternetIn just four months, the mobile intelligent medical system of Guangzhou Women's and Children's Center not only accomplished the initial planning goal, greatly improved the "three-long" problem of the medical treatment process, but also increased the inspection report, medical records,drugcirculation and many other query functions, as well as real-time social communication functions, enhance the interaction between doctors and patientsTo this end, this newspaper also invited Yang Xiufeng director, the four-month set of mobile smart medical system operation, effect and the realization of the heart of the document, Guangzhou's successful experience to promote to the whole country Why should we do mobile medical information exploration? Yang Xiufeng, Director of Information Department of Guangzhou Women's and Children's Medical Center, May 30, 2014, Guangzhou Women's and Children's Medical Center and Golden Butterfly Medical Software Technology Co., Ltd jointly worked together to realize the mobile smart medical system in Alipay Public Service Number, as of September 30, four months Our hospital is willing to eat crab first, try to "mobile" the starting point is to improve patient satisfaction, urgent patient stoic, so the patient is most dissatisfied with my hospital is my hospital in urgent need of improvement And through the mobile Internet, so that registration, payment can be freed from the traditional fixed location, so that patients can be in Anywhere, Anytime to enjoy the hospital brought about by the convenient services, thereby greatly enhancing the patient experience Now, four months later, with the increasing number of attention and usage, we believe that the initial target has been largely achieved A the first phase of the results significantly by statistics, since the launch of the mobile smart medical system in the four months since the launch of the guangzhou women's and children's center public service window total concern of nearly 120,000, the total number of cards nearly 80,000, the cumulative completion of the total number of online transactions reached 130,000; Patient dissatisfaction with our outpatient waiting time fell from 61% in the first quarter to 57% in the second quarter, a decrease of 3.5%, effectively mitigating patient waiting times in the hospital and improving patient satisfaction (as previously experienced, every 1% increase in patient satisfaction requires
a minimum increase of 10% in hospital services) At present, Guangzhou Women's and Children's Center mobile smart medical system in Alipay National Public Window daily trading rankings are ranked in the top five, its Chinese medicine medicine services ranked first in the country At the same time, through the mobile smart medical system, saving the human resources cost of our hospital 486 people days, effectively improve the economic benefits of our hospital (according to our hospital estimates, the registered person daily registration 300 times, the average fee payer daily charge 200 times, so the total number of 130,000 transactions registered 99651/300 , 332 people days , charge 30774/200 , 154 people, a total of 486 days) B To solve the "three-long" problem of data analysis 1 Patients stay in hospital time reduced we hospital business peak (8 a.m to 12 p.m.) for patients to use mobile smart medical system and on-site registration and payment time spent statistics and comparison It has been calculated that the average time for patients to wait for registration on site is 13 minutes, while the use of mobile smart medical system directly avoids on-site registration waiting time The average time for patients to register to visit the clinic was 43.3 minutes, while the average time for patients to register to visit with mobile smart medical system was 26.4 minutes, a decrease of 16.9 minutes After consultation, the patient's on-site payment took an average of 22.6 minutes, and the patient used the mobile smart medical system to make the room payment took an average of 4.3 minutes, saving 18.3 minutes Patients move dying and waiting for the drug to be issued 0.6 minutes less than on-site payment During the peak period of hospital business, the average time spent in hospital using a mobile smart healthcare system was less than half the time spent using the on-site approach 2 Effectively prevent the scalpers from scrambling the scene before the house also took too many measures to prevent and limit the "Yellow Party" speculation, but the effect has not been too ideal And my hospital in the mobile intelligent medical platform design to take into account the actual needs of patients and prevent the "Yellow Party" speculation, the provision of a Alipay account is only allowed to bind three medical cards, and a diagnosis and treatment card can only belong to one Alipay account Each account is up to 3 numbers per day and up to 6 times a month Through the effective medical card, bank card and Alipay three-way binding and real-name payment, thus effectively limiting the "Yellow Party" speculation space, to achieve a relatively fair use of medical resources The need for patients with mature C system interfaces and standards to easily add new features is the driving force behind our growing new capabilities hospital leaders and departments support the project, and our close collaboration with system contractors Golden Butterfly and Alipay has made it less than three weeks from conception to final launch of mobile patient service systems And because Alipay's system interface is mature and standard, so Alipay platform and my hospital's original system on the data docking is no technical barriers, and later we also according to patient needs have added the following in the initial planning of the new features 1 Intelligent waiting function After the successful online registration of patients, the system will show the current patient's queue number and the patient's queue in the waiting queue, the patient can choose to wait at home according to their own situation, eliminating the pain of queuing in the hospital 2 Inspection Report Inquiry Function New function of querying patient examination report, including radiation examination report, ultrasound examination report and electrocardiogram, endoscope and other examination reports, to facilitate patients to query their own and family members of the medical and technical reports 3 Outpatient electronic medical record query function Patients through the mobile smart medical system can view the patient has been visited by the outpatient electronic medical record information, timely understanding and grasp the changes in the condition 4.
drug circulation query function Through Alipay wallet scanning the electronic supervision code of the drug , you can query the box drug all kinds of information, convenient for patients to identify the drug and ensure the safety of medication D let hospital more "ground gas", "popular" real-time social in order to further improve the experience of patients using mobile smart medical system, patients as long as enter the clinic hall and nearby places, in the mobile phone will receive our hospital free WIFI signal prompt information, patients just click on this prompt information can connect to the free WIFI network, for patients to use mobile smart medical system to provide convenient conditions In addition, in order to better meet the needs of patients, increase patient-to-system adhesion, we have added real-time social communication between the hospital and patients on the system, so that hospital can respond quickly to patient-related issues We believe that in the future, hospital and patients real-time social network will become an important development trend, social networking has become an important soft productivity, the current Internet era, in the final analysis is to compete for users, because who has a large number of users, who has mastered the leading power of Internet development Summary and outlook from the perspective of hospital management, can be more and more patients and industry peers, is our summary of the past four months of mobile exploration work is the most gratifying place For example, in the early days of the promotion, a mother once asked staff to take more than 200 promotional materials and said they were going to send them to other parents in the kindergarten that helped us go to her son's school In this short period of four months, our hospital has received from Beijing, Shanghai, Guangdong, Zhejiang and other more than 50 sana hospital delegation, the impact of the impact of the large surprise, there are more and more hospitals with reference to some of our hospital experience to build a mobile patient service system, through the Internet to enable more patients to enjoy quality services Of course, there are not as ideal aspects, the biggest "deficiency" is that although the number of use is increasing, but there are still many patients do not enjoy the convenience of mobile patient services, this is the next stage we need to continue to work on the place We will continue to improve and optimize, the new goal is to use the number of 3000 to 4000 people per day.