Yunnan Province 12315 recovered 191 million yuan in economic losses for consumers last year

Recently, it was learned from the Yunnan Provincial Market Supervision Bureau that in 2020, Yunnan Province 12315 received a total of 70,739 complaints, 36,138 reports, and 290,184 inquiries

In 2020, the number of reports in Yunnan Province increased by 148.

From the specific data, among the complaints, 36,859 were complaints about commodities and 33,880 were complaints about services

It is reported that the hot spots of complaints and reports in Yunnan Province in 2020 mainly include the following aspects

One is complaints about the price and quality of epidemic prevention materials and daily necessities

The second is food and catering service complaints

The third is the jade live broadcast sales dispute complaint

Fourth, complaints about false advertising

Fifth, complaints about parking charges, prepaid card consumption, and car purchase consumption

It is understood that the market supervision departments at all levels in Yunnan Province will earnestly perform their duties and earnestly safeguard the legitimate rights and interests of consumers