All over the heavy-handed rectification to create a network of ordered meals and safe environment.

The original title: all over the heavy-handed rectification to create a network of food ordering environment
editors press
"just sit in the office or at home to move a finger, you can fully enjoy the ordering service", "restaurant license is not complete, the quality of ingredients but pass, consumer rights difficult issues have been exposed" ... This is the "double-sided effect" brought to people by online ordering, on the one hand, people's urgent need for convenience and speed, on the other hand, food safety is difficult to ensure the concern. How to make both, the local food and drug regulatory authorities in recent years have been actively taking action, and constantly increase supervision and regulation of online ordering behavior, in order to create a healthy eating environment for people. To this end, this edition summarizes the highlights and experiences of some areas in the process of managing network ordering. to reach out to readers.
Fujian cast the network ordering supervision "sword
Jiang Shoufu
" used to order a restaurant's bone meal, because it is rich in variety, and do super delicious. Since the location of the restaurant provided was not far from the accommodation, it took time out to go. Chen Jia, a Fujian resident, said he was a little disappointed by the "tinge". "The restaurant wasn't in the street shop, and it was a while before I found it 'hidden' in a neighborhood. Go in and see, the health situation is also poor. Chen Jia can't help but complain: "I've been eating 'black rice' for so long!" However, for the future whether to order in this restaurant, whether to choose delicious or safe, hygienic, Chen Jia quite tangled ...
. In order to standardize the operation behavior of online ordering food and promote the healthy development of the network ordering industry in Fujian Province, Fujian Food and Drug Administration "has never been absent" and has been "trying to cast the regulatory 'sword'".
In May 2016, the Fujian Food and Drug Administration issued the Guidance on Strengthening the Supervision of Food Safety for Online Meals (hereinafter referred to as "Opinions"), which clearly defines the main responsibility of food safety subjects and regulatory responsibilities of third-party platform providers for online ordering, improves the regulatory system, innovates regulatory methods, further strengthens the supervision of food safety for online ordering, and effectively safeguards the food safety of online ordering. At the same time, on the basis of clarifying the daily supervision responsibilities of food safety in online ordering and the principles of handling violations of laws and regulations, the Opinions put forward specific work requirements for the local regulatory authorities, including strengthening the implementation of responsibilities, publicity and guidance, departmental cooperation, public supervision and so on.
addition, Fujian Provincial Bureau also held a number of network food safety regulations training and talks, through collective interviews with the province's network food trading subjects, effectively protect the safety of online food consumption. Among them, Fuzhou City in 2016 carried out the network ordering "net network" action, a total of 215 orders to rectify takeaway catering service units, guide the handling of food service license 82, ban undocumented takeaway catering service units 8, interview network food trading third-party platform 38 times. Pingtan comprehensive experimental area is the first "network lighting, network inspection, network sampling, network kitchen bright stove" four-in-one network ordering "cloud supervision" system, in the network ordering food safety supervision mode has been actively explored and innovated.
Huang Ling, deputy director of the Fujian Provincial Bureau of Fujian Province, said at a symposium of third-party platform providers of the main network catering services held recently that in the future, the Fujian Provincial Bureau will further strengthen investigation and disclosure efforts to ensure the safety of food on the network.
Minnan Dotso and grasp the network ordering supervision
this reporter Ye Yanghuan
Minnan City is located in the hinterland of the Koryu Prairie, located in the northwest of Jilin Province. At present, the city has a total of 1071 catering service units, of which 613 in the city, 458 in rural areas, nearly 3000 employees.
" in recent years, with the rise of the network ordering and other emerging food industry, effectively strengthen the network ordering supervision, to ensure that consumers 'on the tip of the tongue on the safety', has become our city to improve the level of food service security and security of an important grasper. Mao Chunfeng, head of the food and drug regulatory department in Minnan City, told reporters that the city not only set up a leading group of online trading market, formulated "on the network takeaway food and beverage chain food safety supervision work implementation plan" and other guiding documents, but also selected professional and technical personnel to form a network trading supervision team, formed a study group to Shanghai, Jiangsu Province and other places, to take the form of talks and exchanges, field visits, on-site observation and other forms of in-depth study of the network meal trading supervision of advanced experience. Through the up-down linkage, multi-measures, forming the city's network takeaway food and beverage supervision of a chess, the department of a heart, the next strong work pattern.
through continuous innovation of regulatory methods and methods, efforts to build a scientific and efficient regulatory work system, The network food delivery market in Minnan City has been initially standardized, but there are still difficulties that need to be solved urgently. Mainly reflected in four aspects: First, the introduction of third-party network platform for some business owners audit control is not strict, file establishment is not perfect, the online delivery staff education and training and management is not in place; Once there are consumer disputes often caught in the difficult to obtain evidence, rights protection, punishment difficult embarrassing situation, third, the network ordering there is an over-range business problems and "family-style" fast food takeaway, fourth, the national Internet monitoring platform in Minnan City has not yet been activated, can not use scientific and technological means to monitor Internet violations in real time.
In view of the above-mentioned difficulties, Mao Chunfeng introduced that the food and drug regulatory authorities in Minnan City will further strictly urge third-party platforms to fulfill real-name registration and licensing review obligations, the implementation of the main responsibility; At the same time, increase financial and material resources to invest in the network of food safety sampling efforts into the annual food safety sampling plan. In addition, strengthen cooperation with the platform to achieve online and offline, the government and the platform to grasp the good situation of co-management.
Henan network ordering into a regulatory "play
Feng Huanhuan
In July 2016, the United States group takeaway "black workshop" incident was exposed by a number of media in Henan, some network ordering merchants not only no shop, no license, and even some only built in the ruins of the dilapidated huts. As soon as the news came to light, it aroused widespread concern in the society, and the food and drug supervision at all levels in Henan Province immediately took measures to crack down on such violations. In October of the same year, the Henan Food and Drug Administration and the Provincial Communications Administration jointly issued the Measures for the Supervision and Administration of Food Safety in Henan Province, which requires food service providers to obtain food business licenses;
recently, the author in the interview contacted the United States group, rice and other well-known brands to order food APP, and as a business to customer service expressed the intention to use the above platform to engage in online ordering business. Customer service staff have said that business cooperation with them, the first thing to hold the relevant documents. Registered merchants not only have storefronts, business licenses and food service licenses, but also need to be audited by third-party platforms. It is not until the audit is approved that the online ordering business can be opened. Subsequently, the author opened the "hungry" APP, see in the relevant store business qualification column clearly shows the business license and food business license.
, the author conducted a random interview on the street. Mr. Liu, a Zhengzhou resident, said that he often orders meals through the online booking platform. Usually also in the news many times to see Henan Province will vigorously rectify the network ordering news, will now pay special attention to the booking platform in the qualifications of merchants. Not long ago, Mr. Liu ordered the food quality problems, Mr. Liu through the ordering platform to complain, was quickly properly handled. Mr. Liu's wife said that he is still worried about the ordering platform merchants to sell meals of health problems, undocumented illegal business problems, for the media exposure of many online ordering violations of the law is still worried.
It is understood that in 2017 Henan Province Food and Drug Supervision and Administration Work Conference on the network meal supervision issues highlighted four points: First, from the network meal booking platform audit and supervision, strengthen the audit and supervision, regular qualification examination of online merchants, to ensure that the business license information is complete, and in accordance with the law to publicize business registration information; Through the network platform, to further improve the effectiveness of complaints reporting, receiving and handling, for illegal and illegal businesses, according to law to take punishment, disqualification and other means;
National Mongolia to crack down on the illegal phenomenon of online ordering
- This newspaper special correspondent Yang Yan
recently, reporters from the Inner Mongolia Autonomous Region Food and Drug Administration held the region's food and beverage food safety supervision work meeting learned that in 2017 Inner Mongolia will increase the efforts to crack down on online ordering illegal violations.
For the network ordering, the Inner Mongolia District Bureau issued the "Inner Mongolia Autonomous Region network ordering food safety supervision and management measures", the network meal operators and network third-party platform should bear the social obligations, legal responsibility and food processing production, etc. made detailed provisions, focusing on solving the network ordering who to manage, what to manage, how to manage the problem. At the same time, the "food vendors and small catering record management measures" "list-type" food service unit internal inspection system, "major activities catering service food safety assurance work guide (trial)" "food service food safety responsibility person interview system" and "food and beverage food safety supervision and supervision system" and other normative documents, urging the grass-roots implementation of regulatory responsibilities and corporate responsibility, strengthen the food safety supervision basis.
At present, Inner Mongolia Bayangar, Ordos, Tongliao and other league cities have launched operations on the local United States, hungry third-party network feeding platform for many interviews, to crush its main responsibility. All the main industry catering operators will be included in the scope of network supervision, requiring them to publish quantitative grade public signs, kitchen photos, processing and production videos on the website. These measures enhance the transparency of online ordering, which facilitates a wide range of options for diners and facilitates consumer and regulatory oversight.
" network ordering industry is developing rapidly, the corresponding security risks and hidden dangers are more and more, attention and sensitivity are getting higher and higher, we must attach great importance to it. In accordance with the Measures for the Supervision and Administration of Food Safety of Network Ordering in Inner Mongolia Autonomous Region, we have put the strengthening of safety supervision of online ordering in an important position to catch, coordinate the management departments of letters and communications, clarify the division of responsibilities, jointly carry out rectification and standardization of online ordering food operators, combat illegal and illegal activities, and ensure the safety of food on network ordering. Yang Fengyi, deputy director of the Inner Mongolia District Bureau, said.
National Ningbo" case investigation and intelligent supervision of the "remediation of the network ordering market


Since 2014, in order to ensure that the network ordering takeaway platform to regulate the operation, Ningbo Food and Drug Administration through the interview network booking platform responsible for organizing the network ordering "net network" special action, inviting social supervisors to participate in the "you point me to check", require the online catering units to order the meal platform bright light, online and offline irregular or undocumented business practices to investigate and prosecute, exposure of illegal and illegal units and other measures to strengthen the comprehensive management of the online food market. According to statistics, in 2016 the city a total of more than 1200 undocumented network catering units, urging rectification of the problem catering units 971, banned undocumented into the network catering units 270, accept and deal with complaints reported 63 cases, 49 cases of illegal investigation and prosecution, the case value of 878,000 yuan Penalties amounted to 9121 million yuan, the city's mainstream network booking third-party platform from the initial 8 down to 3, the number of online catering units from 9141 to 9821, into the network catering units platform licensing publicity from 7780 to 9395.
At the same time as increasing the investigation and prosecution of cases, Ningbo Food and Drug Administration actively explores the application of information technology in the supervision of online meal ordering, entrusting Zhejiang Shang'an Information Technology Co., Ltd. to take the lead in the successful development of "network ordering monitoring big data crawl analysis supervision system" in the country. By using big data acquisition and image recognition technology, the system automatically collects, saves and identifies the business information of all target merchants of the network ordering platform (business license, license, store name, address, operating food, sales, etc.) 24 hours a day, and automatically compars it with the licensing information of the regulatory authorities, so as to achieve the goal of using intelligent technology to achieve the goal of supervision. Because the system can accurately, quickly and continuously identify the business on the ordering platform lack of certificates, false certificates, documents over time limit, operating beyond the scope of violations, and can automatically label the geographical location of the offending units, easy to enforce the law offline, thereby greatly improving the efficiency and accuracy of supervision.
Xiamen Government and enterprises for the network to order a good "safety lock
Wang Bin Wang genealogy
March 24, Xiamen Food and Drug Administration and the United States Group review group signed a "food safety demonstration project cooperation memorandum" , push into the network operating households and enterprises credit system interconnected with each other, smooth consumer complaints consultation "green channel", but also identified food safety "skynet" big data (Xiamen) system landed in Xiamen, government data and third-party platform data will also achieve multi-party sharing.
addition, Xiamen Municipal Bureau and the United States Group of Review Group jointly set up a "food safety project joint working group" to promote the specific projects. This change of supervision into a common governance, from offline to offline integration, will continue to improve the Xiamen area network food safety environment, with the means of government and enterprise co-governance to resolve the network meal safety supervision problems.
as early as last October, Xiamen City on the network of ordering platform rectification. In this year's undocumented catering special rectification and network food medicine.