Food and Drug Administration: Food and drug acceptance complaints 60 days domestic demand feedback processing results

January 18, reporters from the State Food and Drug Administration was informed that the "Food and Drug Complaints Reporting Management Measures" (hereinafter referred to as "Measures") has been formally introduced, the implementation of the complaint reporting reward system, encourage and support public complaints to report food and drug violations, and provide that the relevant departments of food and drug to accept the report after 60 days of feedback processing results.
the scheme, which has been in place since 1 March 2016, members of the public can report complaints about food and medicine by calling the 12331 hotline or through the Internet, letters, visits and other complaint reporting channels. The complainant shall provide objective and truthful complaint reporting materials and evidence, explain the basic history of the matter, and provide details such as the name, address, specific acts of suspected violations of the law, etc.
State Administration of Food and Drug Administration said it promotes real-name complaints. If the complainant does not wish to provide personal information such as his name, identity and contact details, or if he does not wish to make a public complaint about the reporting behavior, he shall respect it.
the food and drug department receives the complaint report, according to the general complaint and the important complaint distinction, respectively, within 3 and 2 days to the same level of food and drug supervision and administration department to put forward the handling opinion. Among them, complaints that claim to have caused serious consequences such as death, severe disability, etc., which may cause serious food-based or drug-based safety hazards, involve national interests or have a significant social impact, and may cause systemic and regional risks, shall be regarded as important complaints.
methods to clarify the requirements of the contractor and the results of the notification. The complaint reporting department shall promptly investigate and verify the complaint report trail, handle it in accordance with the law, and give feedback on the results within 60 days. In addition, if the following 8 cases occur, the complainant shall not be accepted and informed in an appropriate manner, including that there is no specific specific object of reporting of the complaint, or that is not within the scope of the responsibility for food and drug supervision. In addition, if a complaint has been accepted and is still being processed, or has been dealt with in accordance with the law, and there are no new leads, it shall no longer be accepted and the complainant shall be informed in an appropriate manner within 15 days from the date of the decision on inadmissibility.
It is worth mentioning that, in order to improve the information management of complaints and reports, strengthen the construction of food and drug complaints reporting data centers, the State Administration of Food and Drug Administration also requires provincial complaints reporting agencies to report complaints in real time with tendencies, risks and group food and drug safety issues, and monthly reports to the administrative region of important complaints report information and complaints report hot, difficult problem analysis. (Pharmaceutical Network)