Li Bin, director of the State Family Planning Commission: solving the "three long and one short" and improving medical experience

Source: Li Bin, director of the state health and Family Planning Commission, responded to netizens' questions during the two sessions of 2017-03-08 of Xinhua news agency Netizens reported that the hospital had a long queue time, a long inspection time, a long payment time, and a short time to see a doctor How does that change? Li Bin, director of the national health and Family Planning Commission: I have seen and heard the complaints of the masses In the winter of the previous year, I went directly to a large hospital without greeting The cold wind was blowing outside, and the hall was full of people waiting for registration I'm thinking that it's not only inconvenient and hard for the masses, but also unsafe Through in-depth investigation and research, through combing the dissatisfied areas of the masses' medical experience, we put forward that we should start from where the masses are most in need, and change from where the masses are dissatisfied We have formulated an action plan to improve medical services In 2015, we will focus on several aspects: first, to solve the problem of "three long and one short", that is, long registration time, long waiting time, long drug taking time and short treatment time We need to change this situation into "three short and one long" Second, optimize the whole process When people enter the hospital, they don't know where to look because of the unclear signs Some people say they are dizzy Third, high quality nursing should be carried out Through these works, we have carried out appointment diagnosis and treatment, appointment registration, and pharmacy transformation, all of which have transformed the whole process, environment and medical order Now in some hospitals, you can go directly to the self-service machine without going to the window and other results As soon as you enter your number and name, the test sheet will be automatically printed out I didn't say hello recently I went to Xiehe Hospital When I didn't carry out this service improvement action at that time, I went to Xiehe to line up The first night I had to take luggage rolls and small benches, one by one, and there were often disputes The people said that registration there was like Spring Festival, and they suffered a lot Now the medical order is in order Last year, on this basis, we further launched day surgery services Some operations can be performed in the outpatient department, including some ophthalmic operations, which not only saves money for the masses, but also facilitates their medical treatment and further improves medical services.