Magnificent 70 years, the change of "window" of Chinese medical memory

The "window" that the author said is the administrative acceptance and complaint center of Jiangxi drug administration As one of its main creators, I feel the changes it has taken place The change of the "window" reflects the improvement of the regulatory capacity and service level of the drug regulatory authorities, and also reflects the solid steps taken by China in building a rule of law government, a service-oriented government and promoting the administrative approval system The venue change Jiangxi drug regulatory bureau was founded in September 2000 It has been using the two-story building of the Provincial Pharmaceutical Corporation for office, only a few hundred square meters The space is limited, and several people work in one room Until December 2004, I borrowed a small storage room, set up a table and a computer as a "window" for external affairs, without fixed staff At that time, as the deputy director of the office of the Bureau, the author was responsible for the coordination of the "window", and there were still some concepts and concepts in my mind, such as approving reform and streamlining procedures In 2007, Jiangxi Provincial Food and Drug Administration moved into a new comprehensive building and set up an administrative acceptance service center, giving half of the ground floor as its "window", but the office conditions are still poor Wildly beating gongs and drums, the Central Committee of the CPC has attached great importance to the rule of law and service oriented government since the eighteen Party's Congress The reform of the administrative examination and approval system from the State Council to the provincial government has been increasingly intense and demanding The Central Committee of the CPC has also been increasingly demanding Xi Jinping's party members have been increasingly demanding Therefore, in December 2014, Jiangxi Provincial Bureau invested a million yuan to carry out a major transformation of the "window", and the first floor was all allocated to the administrative acceptance service center According to the requirements of standardization, informatization and transparency, the first floor will be redesigned and renovated to be a spacious, bright, functional and convenient modern service hall At that time, the provincial organs were also first-class The change of identity the administrative acceptance service center of Jiangxi Provincial Bureau has always been a self-determined internal organization, which has no establishment, no level, no official staff, no leading group, which is not commensurate with its responsibilities, and external coordination and internal management are often constrained But this pattern was finally broken On November 18, 2014, the Party group of Jiangxi Provincial Bureau appointed the author as the director of the "complaint (acceptance) center" This "complaint reporting (acceptance) center" was renamed from the administrative acceptance service center The intention of the Party group of the bureau is to merge the functions of the administrative acceptance service center and the complaints and reports scattered in the Inspection Bureau into a new unit: the administrative acceptance and complaints and reports center, which is responsible for accepting the administrative matters application services and handling the complaints and reports, and is expected to be approved by the preparation department I believe in the organization, happy to take office, full of confidence to participate in the establishment of work Sure enough, on February 3, 2015, the provincial editorial office approved the establishment of an administrative acceptance and complaint reporting center (hereinafter referred to as the "center"), which was approved as a fully funded institution, with 10 fully funded institutions, including one department level leading position, one principal and one deputy At that time, the center, from name to function, was the only unit in the country that connected with the relevant agencies of the former State Food and drug administration So far, the administrative acceptance and complaint reporting work of Jiangxi Provincial Bureau has opened a new page The change center of the team is the window of external affairs and the image window of the Provincial Bureau Leading a good team is the primary political task of the central leadership In order to change the current situation of insufficient staff and overzealous, and build a high-quality "window" service team, the center has made great efforts to promote the team's political and business construction, and filled the staff to 20 in the way of open recruitment, so as to ensure the needs of the work We carried out in-depth "two learning and one doing" learning education, professional ethics education, legal education and art education We often organized etiquette training, military training and various cultural and sports activities, which effectively improved the team's political awareness, moral cultivation, legal awareness and civilized service level We worked together to create the best image of the "window" The center implements the "day, week and month" learning system The person in charge of the Department will write the topic "one lesson a day" The person in charge of the business department and the business backbone of each bureau will be invited to teach "one lesson a week" All the staff must take the "one exam a month" They will organize everyone to learn professional and business knowledge, discuss and solve problems encountered in the work in time, and improve while learning In addition, we will carry out monthly evaluation of the best, select "service stars" and "pioneer posts of Party members", and encourage everyone to keep pace with the advanced and strive to be a pacesetter The administrative acceptance and complaint reporting work is quite complicated The center pays special attention to the cultivation of healthy psychology of the staff Psychological experts are often invited to give lectures and consultation, relieve everyone's psychological pressure, cultivate an optimistic and upward sunshine mentality, and create a working atmosphere of happy work, happy life and healthy growth "When Kung Fu comes home, iron trees can blossom." When people walk into the central service hall, the five words "serve the people" on the central wall will come into our eyes, that is, the open reception windowsill, the wide rolling screen, the all-around server equipment, especially the uniform, warm and generous smile, tender and considerate words of each staff member, which will bring people warm environment and considerate service , like the feeling of spring breeze On July 25, 2015, the author led several staff of the center to the former Ganzhou food and drug administration, hung up the banner of "administrative acceptance tour service", and handled the application of more than 20 enterprises on the spot I wanted to test whether it was necessary to do so, but I didn't expect it to be very popular Since then, the administrative acceptance tour service has become a "compulsory course" for the center every two months: the leaders of the center lead the team to accept the administrative license matters on the spot far away from the Provincial Bureau, deliver the administrative license, and provide warm services for the enterprises and the masses nearby Changing "waiting for enterprises and the masses to come to the door" to "actively go down to serve" is a real change of style, and also a reform and innovation of service mode It is not only convenient for enterprises and the masses to handle affairs, but also saves a lot of costs for enterprises and the masses Now, although online acceptance has been implemented, the demand for administrative acceptance tour service is still large It has become a service brand of Jiangxi Provincial Bureau and has a wide influence More than 120 administrative licenses needed to be approved by the Provincial Bureau more than a decade ago have now been reduced to nine Ten and a half years ago, it was the norm to finish an administrative examination and approval Now it is the norm to finish it once and not run it once In the new era, the new wind blows into the "window" From the change of "window", we can see the great change of the times This article is reprinted by yaozhi.com The copyright belongs to the original author The purpose of reprint is to transmit more information, which does not represent the view of this platform If the content of the work, copyright and other issues are involved, please contact our website message, we will delete the content in the first time.