Online shopping into a consumer complaints hot spot, paint online sales to improve services

China Paint Network
News: In recent years, online shopping popularity, but the issue of online shopping after-sales has also been criticized, online shopping has also become a consumer complaints hot spot, many consumers said that although online shopping allows themselves to "not go out to buy all the world's things", but online shopping things are often people also disappointed. Although there are relevant regulations that online shopping can be returned without any reason, but consumers really difficult to enjoy.
many young people choose to buy furniture online in order to save money. "Normally I often buy online, so when I buy furniture, I also intend to buy it online, it's cheap, and I have a lot of room to choose." Citizen Ms. Wang is an online shopping person, large and small objects like to buy through the network platform, furniture is no exception.
although online shopping already has a "seven-day no reason to return" consumer protection card, but for
paint
such as larger furniture, it is difficult to enjoy this benefit. On the one hand, according to the relevant regulations, custom furniture is not included in the "seven days without reason to return"; In addition, many e-commerce companies also stipulate that large furniture is not on the "seven-day no reason to return" list of goods. If there are e-commerce self-made return and exchange agreement on the said: "big furniture commodity logistics costs are very high, do not participate in the return without reason." If the consumer does not pay attention to this rule, once purchased is to indicate the default of this provision.
addition, the industry said that online shopping paint hidden dangers, consumers need to be cautious. "These large objects are relatively large in size, it is not suitable for long-distance 'travel', it is easy to break down in the transport process, and product installation and after-sales service is also a big gap than physical stores. Consumers who choose to buy online should try to confirm the delivery, installation, after-sales and other links to the seller. Because
furniture products lack after-sales service links, so that consumers have no access to help; As a large product, the service life of coatings is often longer, but the warranty period, maintenance period is relatively short. Most of the paint products are not cheap, its characteristics determine that after-sales maintenance is a very important link, but also has a certain degree of professionalism. And if consumers choose to buy online, then few merchants can provide offline stores with a one- to three-year warranty service, even if the merchant has a commitment, after-sales service from the line to the line this road is not so smooth.