Paint 3.15 Pay attention to "people" and everything is solved

China Coatings Network
News: 3.15 will come, about product quality, service, after-sales, anti-counterfeiting and other related topics of heat gradually heating up,
paint
industry media also began to join forces with enterprises to do related research, hoping to start from the attitude and response to the above-mentioned problems, to find solutions. These problems, has also troubled Hualong paint, with the increasingly perfect Hualong service system, Hualong gradually found the key to solve the problem, that is, pay attention to "people", as long as the consumer as the center, to maintain active and effective communication, any problem can be solved.
Hualong coatings early in the development of the establishment of the Application Services Department, mainly responsible for the national customer pre-sale, sale and after-sales service work, involving model production, modeling, construction guidance, product applications and product quality issues. In 2000 the company also for customer complaints, specifically opened up a complaint line and service line, and arrange a full-time person responsible for timely and effective problem-solving, until customer satisfaction.
everyone has a sense of service, in The Walloon paint has become normal. General Manager Ma Zongyi once again stressed at the 2014 marketing conference that the establishment and improvement of the service system is an important part of Hualong's strategic planning.
in order to facilitate customers to get in touch with the company in a timely manner, the company set up a number of service communication channels. Including 800 and 400 telephone two national toll-free service hotline, corporate website online customer service communication window, at the same time for the mobile side, the opening of micro-blogging WeChat communication channels, to ensure that customers can according to their own habits, timely and convenient contact with the company, the first time to solve the problems encountered.
paint itself is a semi-finished product, customer dissatisfaction can be caused by many reasons, such as weather, construction, substrate or product improper use and so on. No matter what causes the customer's dissatisfaction, Hualong will arrange the relevant technical personnel in the first time, find out the specific reasons, help customers solve in a timely manner.
in order to serve every Hualong customers, we develop targeted solutions for them, no matter what the problem, the basic principles are fast, solve, until customer satisfaction. "Customer satisfaction is our only standard" has become part of Hualong's corporate culture.
this year paint e-commerce gradually become popular, Hualong paint also actively through the line offline channel. Hualong as early as 2006 has been stationed in the HC trading e-commerce platform, in mid-2014 into the "Tmall" and Alibaba and other platforms, in e-commerce operations in the service sector accumulated many years of experience. Paint is a semi-finished product of this characteristic, decided its online shopping, offline service e-commerce model, Hualong paint relying on the country's nearly 3000 stores, tens of thousands of physical stores marketing outlets, joint marketing centers and marketing outlets, to achieve fast and effective offline services, so that consumers buy the heart, with rest assured.
On the eve of the Spring Festival, the news that Chinese tourists had come to Japan to snap up toilet lids was so hot that it turned out to be made in China, which made people laugh, which shows that Chinese-made products are no worse than foreign products. The same is true of locally made paints in China, no less than foreign brands, and the results of user voting in renminbi are the best proof. Take domestic furniture paint as an example, at present, more than 90% of the domestic furniture enterprises used paint products are from national brands (personal point of view, furniture paint technology content is much higher than
latex paint
products), such as Hualong, Jiabao, Zhangchen, Bads, Gentleman's Land and other national brands, in terms of furniture paint regardless of quality or price, "all than "foreign goods" more competitive!